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<DIV><FONT size=2>I remember our PSTN carrier mentioning that with analog 800
service (why on Earth would you expect it with a more advanced digital PRI
service) you could get both the calling line ID and called 800 number. That way
you're call centre knew how to answer the phone. Cisco should do something
similar where the both the calling party and the original called party are sent
to the line. </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>I agree Scott, having the queue information is important for
some people so they know what line they are answering.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>I'd give up the ID on the incoming call as long as it appeared
in the call history.</FONT></DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Network Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I had a coffee and Coke at lunch today...and now, I've got more jitter than
an<BR>IP phone on a long haul 10base2
connection"
LFJ</DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Scott.Voll@wesd.org href="mailto:Scott.Voll@wesd.org">Voll, Scott</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pwalenta@wi.rr.com
href="mailto:pwalenta@wi.rr.com">Philip Walenta</A> ; <A
title=lelio@uoguelph.ca href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</A> ;
<A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, December 13, 2005 5:03
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] Calling ID
Issues with IPCCExpress v3.0 - Howabout 3.5 and 4.x?</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Yes. In the little
windows that come with the agent you can see the ANI as the original calling
number. But as far as the display on the phone, the <st1:place
w:st="on"><st1:PlaceName w:st="on">CTI</st1:PlaceName> <st1:PlaceType
w:st="on">Port</st1:PlaceType></st1:place> is what you see. This is good
for us as we need to know which contact center they are trying to reach.
IE> the internal users or a regional user. We run two different
numbers / IPCC scripts and they go to the same agents. But the CTI port name
is different so the agents know which number they
called.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Scott<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">PS. So If
cisco’s listening, make it optional not mandatory
please.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Philip
Walenta<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday,
December 13, 2005 1:57 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
'Lelio Fulgenzi'; cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] Calling ID
Issues with IPCCExpress v3.0 - Howabout 3.5 and
4.x?</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">This has been an
issue for quite some time. If I remember correctly, this is a CTI
limitation. I though the CAD desktop (3.0 and higher) displayed
this information, but I could be wrong.</SPAN></FONT><o:p></o:p></P>
<BLOCKQUOTE style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt; MARGIN-RIGHT: 0in">
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Lelio Fulgenzi<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, December 13, 2005 3:39
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] Calling ID Issues
with IPCCExpress v3.0 - How about 3.5 and 4.x?</SPAN></FONT><o:p></o:p></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN
style="FONT-SIZE: 10pt">We have some issues with IPCCX v3.0 where the
calling party info is only displayed on the phone when you pick up the line
and not while it is ringing. While it is ringing it shows the queue DN (or
route point, I can't remember now). Similarly, in the directories, it does
not show the actual calling party info but again, the queue DN (or route
point).</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN
style="FONT-SIZE: 10pt">Is this the same behaviour in 3.5 and 4? Just
wondering before I put in a feature
request.</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN
style="FONT-SIZE: 10pt">Lelio</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=2><SPAN
style="FONT-SIZE: 10pt">--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Network Analyst (CCS) * <st1:PlaceType
w:st="on">University</st1:PlaceType> of <st1:PlaceName
w:st="on">Guelph</st1:PlaceName> * <st1:place w:st="on"><st1:City
w:st="on">Guelph</st1:City>, <st1:State w:st="on">Ontario</st1:State>
<st1:PostalCode w:st="on">N1G 2W1</st1:PostalCode></st1:place><BR>(519)
824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I had a coffee and Coke at lunch today...and now, I've got more jitter
than an<BR>IP phone on a long haul 10base2
connection"
LFJ</SPAN></FONT><o:p></o:p></P></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>