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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Yes. In the little windows that come with
the agent you can see the ANI as the original calling number. But as far
as the display on the phone, the <st1:place w:st="on"><st1:PlaceName w:st="on">CTI</st1:PlaceName>
<st1:PlaceType w:st="on">Port</st1:PlaceType></st1:place> is what you
see. This is good for us as we need to know which contact center they are
trying to reach. IE> the internal users or a regional user. We run
two different numbers / IPCC scripts and they go to the same agents. But the
CTI port name is different so the agents know which number they called.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>PS. So If cisco’s listening,
make it optional not mandatory please.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Philip Walenta<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, December 13, 2005
1:57 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Lelio Fulgenzi';
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] Calling
ID Issues with IPCCExpress v3.0 - Howabout 3.5 and 4.x?</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>This has been an issue for quite some
time. If I remember correctly, this is a CTI limitation. I though
the CAD desktop (3.0 and higher) displayed this information, but I could
be wrong.</span></font><o:p></o:p></p>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Lelio Fulgenzi<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, December 13, 2005
3:39 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Calling ID
Issues with IPCCExpress v3.0 - How about 3.5 and 4.x?</span></font><o:p></o:p></p>
<div>
<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>We have some issues with IPCCX v3.0 where the calling party info is
only displayed on the phone when you pick up the line and not while it is
ringing. While it is ringing it shows the queue DN (or route point, I can't
remember now). Similarly, in the directories, it does not show the actual
calling party info but again, the queue DN (or route point).</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>Is this the same behaviour in 3.5 and 4? Just wondering before I put in
a feature request.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>Lelio</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face="Times New Roman"><span style='font-size:
10.0pt'>--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Network Analyst (CCS) * <st1:PlaceType w:st="on">University</st1:PlaceType> of <st1:PlaceName
w:st="on">Guelph</st1:PlaceName> * <st1:place w:st="on"><st1:City w:st="on">Guelph</st1:City>,
<st1:State w:st="on">Ontario</st1:State> <st1:PostalCode w:st="on">N1G 2W1</st1:PostalCode></st1:place><br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>
"I had a coffee and Coke at lunch today...and now, I've got more jitter
than an<br>
IP phone on a long haul 10base2
connection"
LFJ</span></font><o:p></o:p></p>
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</blockquote>
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