<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hello, does anyone with Attendant Console experience know
why I’m seeing this error (below)?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m trying to configure a hunt group with 2 DNs and 1
pilot point. I created an “ac” user as both an Attendant Console User
and CCM user, with association to both DNs and the Pilot Point. In the
documentation, it’s not clear to me how the “ac” user should
be used. Does he need to be part of the AC hunt group? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any help is very much appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Paul<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>50621 12/16 11:35:22.806 ERROR HuntGroups:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>pkid: 0xAE5672C0728C86458CAE73F87025E57E,
name: New_JTAPI, dn: 6500, fkDevice: 0x8FCBD68266333C4D98325062886C69DB, fkCSS:
0x5563A64BB3195843A5E2A5FBD113AFE6, huntingAlgorithm: 1, dbHuntingAlgorithm: 1,
owner: 0, active: 2, queueEnabled: false, queueSize: 32, holdTime: 0, CMs:
CM_LABCM01- <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>Lines: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'> DN: 5750,
AlwaysRoute: true, Online: true, LineActive: true, RoutingCall: false, Waiting:
false, LS: Active, Idle Time: 1134697714514, RouteUnknown: true<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'> DN: 7017,
AlwaysRoute: true, Online: true, LineActive: true, RoutingCall: false, Waiting:
false, LS: Idle, Idle Time: 1134697737624, RouteUnknown: true<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>HuntGroupsUsers:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>pkid: 0xAF326A961CFAEF419870B74D4BB27478,
userid: ac, passwd: *****<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>Sessions:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>Active Sessions:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=red face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:red'>Deactive Sessions:<o:p></o:p></span></font></p>
</div>
</body>
</html>