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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Yes, that has been selected. Then even I am
getting the same error.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Monika<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Brandon Peyton
[mailto:bpeyton@sover.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 19, 2005
9:59 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Monika Kapil;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] need
help</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Might want to make sure that you've
got </span></font><font color=black><span style='color:black'>Enable CTI
Application Use </span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>selected under the user.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Regards,</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>Brandon</span></font></st1:place></st1:City><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Monika Kapil<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, December 19, 2005
10:26 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] need help</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am facing an issue in logging in to
cisco desktop agent the error is <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>“unable to log agent in”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The error log shows :<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>ASL10013 Set agent state call failed
(267).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>20:42:01 12/19/2005 MAJOR PhoneDev
PD2066 AgentLogin: Agent state login request failed: Unable to log agent in<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have checked that the particular IP
phone is associated with the rm user.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Kindly suggest.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Monika<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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lang=EN-AU style='font-size:12.0pt;color:navy'> <o:p></o:p></span></font></p>
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size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><img width=120 height=109 id="_x0000_i1026"
src="cid:image001.gif@01C604E8.91609EB0"></span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;margin-left:-7.1pt'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Monika Kapil</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<div style='margin-left:-.1in;margin-top:1.0pt'>
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<p class=MsoNormal style='margin-left:-7.1pt'><font size=1 color=navy
face=Arial><span style='font-size:8.0pt;font-family:Arial;color:navy'>Network
Administrator, Information Technology<br>
Evalueserve <br>
Tel: +91 124 251 54400(3122)</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:-7.1pt'><font size=1 color=navy
face=Arial><span style='font-size:8.0pt;font-family:Arial;color:navy'> </span></font><font
size=1 color=navy face=Arial><span style='font-size:7.5pt;font-family:Arial;
color:navy'>Mobile (+91 9810434611)<br>
</span></font><font size=1 color=navy face=Arial><span style='font-size:8.0pt;
font-family:Arial;color:navy'><a href="http://www.evalueserve.com"
title=Evalueserve>www.evalueserve.com</a><U1:P></U1:P></span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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