<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v =
"urn:schemas-microsoft-com:vml" xmlns:o =
"urn:schemas-microsoft-com:office:office" xmlns:w =
"urn:schemas-microsoft-com:office:word"><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.2769" name=GENERATOR><!--[if !mso]>
<STYLE>v\:* {
BEHAVIOR: url(#default#VML)
}
o\:* {
BEHAVIOR: url(#default#VML)
}
w\:* {
BEHAVIOR: url(#default#VML)
}
.shape {
BEHAVIOR: url(#default#VML)
}
</STYLE>
<![endif]-->
<STYLE>@page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; }
P.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"
}
LI.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"
}
DIV.MsoNormal {
FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"
}
A:link {
COLOR: blue; TEXT-DECORATION: underline
}
SPAN.MsoHyperlink {
COLOR: blue; TEXT-DECORATION: underline
}
A:visited {
COLOR: purple; TEXT-DECORATION: underline
}
SPAN.MsoHyperlinkFollowed {
COLOR: purple; TEXT-DECORATION: underline
}
P {
FONT-SIZE: 12pt; MARGIN-LEFT: 0in; MARGIN-RIGHT: 0in; FONT-FAMILY: "Times New Roman"; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto
}
SPAN.EmailStyle18 {
COLOR: navy; FONT-FAMILY: Arial; mso-style-type: personal-reply
}
DIV.Section1 {
page: Section1
}
</STYLE>
</HEAD>
<BODY lang=EN-US vLink=purple link=blue>
<DIV dir=ltr align=left><SPAN class=432232716-19122005><FONT face=Arial
color=#0000ff size=2>Might want to make sure that you've got <SPAN
class=432232716-19122005><FONT face="Times New Roman" color=#000000
size=3>Enable CTI Application Use <SPAN class=432232716-19122005><FONT
face=Arial color=#0000ff size=2>selected under the
user.</FONT></SPAN></FONT></SPAN></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=432232716-19122005><FONT face=Arial
color=#0000ff size=2><SPAN class=432232716-19122005><FONT face=Arial
color=#0000ff size=2><SPAN
class=432232716-19122005></SPAN></FONT></SPAN></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=432232716-19122005><FONT face=Arial
color=#0000ff size=2><SPAN class=432232716-19122005><FONT face=Arial
color=#0000ff size=2><SPAN
class=432232716-19122005>Regards,</SPAN></FONT></SPAN></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=432232716-19122005><FONT face=Arial
color=#0000ff size=2><SPAN class=432232716-19122005><FONT face=Arial
color=#0000ff size=2><SPAN
class=432232716-19122005>Brandon</SPAN></FONT></SPAN></FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Monika
Kapil<BR><B>Sent:</B> Monday, December 19, 2005 10:26 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] need
help<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi
All,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I am facing an issue in
logging in to cisco desktop agent the error is <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">“unable to log agent
in”<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The error log shows
:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">ASL10013 Set
agent state call failed (267).<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">20:42:01 12/19/2005
MAJOR PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable
to log agent in<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I have checked that the
particular IP phone is associated with the rm user.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Kindly
suggest.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Regards<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Monika<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
lang=EN-AU
style="FONT-SIZE: 12pt; COLOR: navy"> <o:p></o:p></SPAN></FONT></P></DIV>
<TABLE class=MsoNormalTable style="WIDTH: 100%" height=6 cellSpacing=0
cellPadding=0 width="100%" border=0>
<TBODY>
<TR style="HEIGHT: 78.65pt" height=105>
<TD
style="PADDING-RIGHT: 0in; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; WIDTH: 13.38%; PADDING-TOP: 0in; HEIGHT: 78.65pt"
width="13%" rowSpan=2>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><IMG
id=_x0000_i1026 height=109 src="cid:432232716@19122005-1850"
width=120></SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P></TD>
<TD
style="PADDING-RIGHT: 0in; PADDING-LEFT: 9.9pt; PADDING-BOTTOM: 0in; WIDTH: 86.62%; PADDING-TOP: 0in; HEIGHT: 78.65pt"
width="86%" colSpan=2 height=105>
<P class=MsoNormal
style="MARGIN-LEFT: -7.1pt; mso-margin-top-alt: auto"><FONT face=Arial
color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Monika
Kapil</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<DIV style="MARGIN-TOP: 1pt; MARGIN-LEFT: -0.1in">
<DIV class=MsoNormal><FONT face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: navy; FONT-FAMILY: Arial">
<HR align=left width="100%" SIZE=2>
</SPAN></FONT></DIV></DIV>
<P class=MsoNormal style="MARGIN-LEFT: -7.1pt"><FONT face=Arial color=navy
size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: navy; FONT-FAMILY: Arial">Network
Administrator, Information Technology<BR>Evalueserve <BR>Tel: +91 124 251
54400(3122)</SPAN></FONT><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: -7.1pt"><FONT face=Arial color=navy
size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: navy; FONT-FAMILY: Arial"> </SPAN></FONT><FONT
face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: navy; FONT-FAMILY: Arial">Mobile (+91
9810434611)<BR></SPAN></FONT><FONT face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: navy; FONT-FAMILY: Arial"><A
title=Evalueserve
href="http://www.evalueserve.com">www.evalueserve.com</A><U1:P></U1:P></SPAN></FONT><FONT
color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></P></TD></TR>
<TR style="HEIGHT: 8.7pt" height=12>
<TD
style="PADDING-RIGHT: 0in; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; WIDTH: 2.44%; PADDING-TOP: 0in; HEIGHT: 8.7pt"
vAlign=bottom width="2%" height=12>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><U1:P> </U1:P></SPAN></FONT><FONT
color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></P></TD>
<TD
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: silver 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; WIDTH: 84.18%; PADDING-TOP: 0in; BORDER-BOTTOM: medium none; HEIGHT: 8.7pt"
vAlign=bottom width="84%" height=12><FONT face="Times New Roman"
color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy; FONT-FAMILY: 'Times New Roman'"><U1:P></U1:P></SPAN></FONT>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"><o:p> </o:p></SPAN></FONT></P></TD></TR></TBODY></TABLE>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
lang=EN-AU style="FONT-SIZE: 12pt; COLOR: navy"> </SPAN></FONT><SPAN
lang=EN-AU> </SPAN><o:p></o:p></P></DIV></BODY></HTML>