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<DIV><FONT face=Arial size=2>Dear All</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I am just learning about Cisco call manager and
Unity..i have a basic question,i request anyone to lift me from
this.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>In the unity server, ver 4.0(3), we have call
handler.There are default call handlers- especially iam intersted in opening
greeting.The caller is greeted by this handler.</FONT></DIV>
<DIV><FONT face=Arial size=2>Here itself, we can customize the greeting such
that ...press 1 for sales,,press 2 for tech etc..</FONT></DIV>
<DIV><FONT face=Arial size=2>In the caller input.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Then why we need to configure call routing ? This
is my doubt.Which takes priority ? Opening greeting or Call routing
?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Infact i modified the greeting in the opening
greeting handler and if i call unity - still it plays the default unity
greeting only,.Where iam wrong ?</FONT></DIV>
<DIV><FONT face=Arial size=2>I also went to call routing, added a rule that
anyone calling should goto a main handler.In the main handler i recorded a
greeting and allowed caller input.,.In the caller input,,i selected to ring an
extension..still no hopes..</FONT></DIV>
<DIV><FONT face=Arial size=2>Basically my requirement is to greet callers and
forward to an extension..The integration is done and voice mail is working..Call
manager version is 3.3</FONT></DIV>
<DIV><FONT face=Arial size=2>Also one more thing is call routing according to
DNIS is not supported it seems with call manager 3.3 and unity
4.0(3)</FONT></DIV>
<DIV><FONT face=Arial size=2>pls help</FONT></DIV>
<DIV><FONT face=Arial size=2>Regards</FONT></DIV>
<DIV><FONT face=Arial size=2>Mohamed.</FONT></DIV></BODY></HTML>