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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I do not believe that is TAC supported.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You are better to make a Call handler and
then use call routing rules if you don’t have an extension that it is coming
to.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>IE> setup a call handler that will be
your (NEW) default call Handler. Place it in your direct calls routing and
place it just above your (Unity) default Call Handler. Set it to enable, Call
type both, and send call to call handler. This should take care of you.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>PS. I may be wrong but I believe Unity
works like CM. Best case routing. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>ALI Rijas Mannanthara<br>
<b><span style='font-weight:bold'>Sent:</span></b> Sunday, January 01, 2006
11:09 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Mohamed.N<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] Newbie
question</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'>Mohammed,<u5:p></u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><u5:p> </u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'>I had somewhat similar situation to get
rid of the default message…<u5:p></u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><u5:p> </u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Commserver\Localize\Prompts\ENU\AvAddrSearch\AvAddrSearchENU003.WAV.
– This is a blank announcement.<u5:p></u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><u5:p> </u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>\Commserver\Localize\Prompts\ENU\AvPHGreet\AvPhGreetENU005.WAV
- This is "Please wait while I transfer your call”. <u5:p></u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><u5:p> </u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>I renamed AvAddrSearchENU003.WAV to
AvPhGreetENU005.WAV and paste in the location to get rid of "Please wait
while I transfer your call”. <u5:p></u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><u5:p> </u5:p></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><u5:p> </u5:p></span></font><o:p></o:p></p>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black'>ALI Rijas</span></font></b></strong><o:p></o:p></p>
</div>
<u5:p></u5:p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Mohamed.N<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, January 02, 2006
12:27 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Newbie
question</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><u5:p> </u5:p><o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Dear All</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <u5:p></u5:p><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am just learning about Cisco call manager and Unity..i
have a basic question,i request anyone to lift me from this.</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <u5:p></u5:p><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In the unity server, ver 4.0(3), we have call handler.There
are default call handlers- especially iam intersted in opening greeting.The
caller is greeted by this handler.</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here itself, we can customize the greeting such that
...press 1 for sales,,press 2 for tech etc..</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In the caller input.</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <u5:p></u5:p><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Then why we need to configure call routing ? This is my
doubt.Which takes priority ? Opening greeting or Call routing ?</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <u5:p></u5:p><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Infact i modified the greeting in the opening greeting
handler and if i call unity - still it plays the default unity greeting
only,.Where iam wrong ?</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I also went to call routing, added a rule that anyone
calling should goto a main handler.In the main handler i recorded a greeting
and allowed caller input.,.In the caller input,,i selected to ring an
extension..still no hopes..</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Basically my requirement is to greet callers and forward to
an extension..The integration is done and voice mail is working..Call manager
version is 3.3</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Also one more thing is call routing according to DNIS is not
supported it seems with call manager 3.3 and unity 4.0(3)</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>pls help</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Regards</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mohamed.</span></font><u5:p></u5:p><o:p></o:p></p>
</div>
</div>
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