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<title>How to forward calls from an IP phone to a set of VM boxes..</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>As Lelio said, this is by design. It will
go the originally VM box. A work around to this is to setup each VM box as a
DID. Then in CCMuser you can forward the 10 digit number. You’re going
to burn two channels for each call but depending on your PSTN Connectivity
(multiple PRI’s) may not be a problem. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I had to do this as I’m still in
roll out and have a supervisor on IP Phone and PBX user is the assistant. Sup
call forwards to Assist and because I have two Unity servers it ended up at the
default greeting rather then the sup or assist. Works as a work around for me
for now.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Lelio Fulgenzi<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, January 02, 2006
12:25 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Tim Reimers;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] How to
forward calls from an IP phone to a set ofVMboxes..</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Unfortunately, you won't be able to do what you want to do
in the way you described. The rule with forwarding and voicemail is that it
will always go to the voicemail box of the original forwarding party. If the original
forwarded DN does not have a voicemail box, typically it will send you to the
opening greeting. (If that DN is an Internet subscriber you can
change the behaviour.) </span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Assuming you have Unity, to do what you want to do, it is
best to set up call handlers. If you are planning on giving GUI access, you can
use the standard, closed and alternate greeting to accomplish what you want. If
you want to use only the TUI, i.e. greetings administrator, then you would need
a set of call handlers where by you control the first to branch off to the
second. The first would have standard which would be your open greeting, the
first alternate greeting would branch to the second when enabled. the second
open could be your two hour delay and the second alternate could be closed. </span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
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<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:tim.reimers@asheville.k12.nc.us"
title="tim.reimers@asheville.k12.nc.us">Tim Reimers</a> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Monday, January
02, 2006 3:07 PM<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> [cisco-voip] How
to forward calls from an IP phone to a set of VMboxes..<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi
everyone--</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I'm
trying to set up a scenario where users call a given extension-</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Based
on how the forwards are set up in /ccmuser people would get sent to a different
VM box (eg, hear a different OGM)</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>The
idea is that we're a school district-- the school hotline is 6188.</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I have
configured 4186,4187,4188 as the three VM boxes with greetings of "school
is open", "school is on an 2 hour delay", "school is
closed"</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>That
way, the non-techie guy who makes the call at 4am can just log into the CCMUSER
page for that 6188 phone, and change it's forwarded-to extension.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Working:</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I've
set up each one with a 'fake' phone- with the three checkboxes for
forwarding/transfer all checked for 'voicemail'</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I can
call any of the three Vmboxes (fake phone) from a regular IP phone on the
system.</span></font> <o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Not
working:</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I do
the 'forward option' on the CCMUser page for extension 6188 -- I set it to, say,
4186 "school is open"</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Checking
in the CCMAdmin pages for that phone-- the 4186 shows up in the first of the
three text boxes- 'forward all"</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Calling
6188---</span></font> <br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>_EVERY_
single time, I get nothing but the VM box belonging to 6188 --</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>If
I "forward all" on 6188 to a "real" IP phone, it works
fine--- it goes to that phone, and to it's VM…</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>What
apparently doesn't work is to have an 'unregistered' phone ( a fake 7910 that
never existed) set up, forwarded to VM</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>That
doesn't 'react' in the right way---</span></font> <o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I
tried the same thing with a CTI route point - called '4186' --</span></font>
<br>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>That
should have sent the call to the correct Vmbox for 4186, shouldn't it???</span></font>
<o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>anyone
follow what I'm doing here? can you see what's not happening and why?</span></font>
<o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>thanks,
Tim</span></font> <o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>_______________________________________________<br>
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