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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I guess this is a follow-up to my previous
questions regarding IPMA vs. Attendant Console.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>It looks like AC is for receptionist, and
my current dilemma are for all the executive assistants we have. Currently, we
put the executives line (extension/directdial) on the assistant’s phone
as a shared line. The problem is, how can the asst transfer the call in to the
exec, since they are already occupying the same line. For example a call comes
in on 4950, the execs line, the asst picks up, wants to transfer to 4950, but
it rings on their own phone (as well as all the other assts who monitor 4950).
So we usually end up with another asst answering the transfer.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>When we set up IPMA with multiple
assistants, the other assistants line rang as well.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>So, here is the question. How can an
assistant monitor multiple executives lines, and successfully transfer the call
directly to the executive, without it ringing on other assistants phones.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In addition, is there any way for the
assistant to only be notified when the incoming call is from an outside line,
but when someone internally direct dials the execs extension, it goes straight
through?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Please help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Avidan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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