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<DIV><FONT face=Arial size=2>you can simulate IPMA without using it in this way.
of course, you lose all the neat features, but as scott mentioned, things like
i-divert are standard features in 4.1 now.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>anyway, here's what we did. create the executive's
phone as you ordinarily would, with their main/published DN as their primary
line. they forward this primary line to their assistant's phone (doesn't matter
what line really, personal preference really). create a secondary 'bypass' DN
that exists in a partition that only the assistant can dial. you can also create
a private, unpublished number that people can call the executive directly with
and remind the exec <STRONG><EM>never</EM></STRONG> to make outbound calls with
this line - you can also modify the CSS so they <STRONG>can't</STRONG> make
outbound calls (I don't think we did this, but come to think of it would should
have, perhaps use a CSS with a blank translation to nowhere so you immediately
get busy signal when you lift up the handset...but I digress).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>create the assistant phone with appearances of all
the lines on the executive phone. yes, you are correct, get ready to buy some
7914s if your assistants help more than one executive. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>when a call comes in to the exec's published line
it rings on the asst phone. the asst can see if the exec is on one of their
lines and if not, transfer them to their 'bypass' line. remember, that the end
result is that the caller will see the 'bypass' DN on their screen so it has to
be in a different partition. you could swing it so that the published DN and the
bypass DN are the same, there's no reason for number to call itself, so it
should work out OK.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>when the exec makes calls out on their phone, they
should always be made from the published number. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>to handle the 'ringing' of the monitored lines on
the assistant phones you can modify the ring setting to be flash only, beep, or
like us, create a 'blank' ring file and have them assign it to that
line.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>it's not perfect by any stretch of the imagination,
but it seems to work out. one of the sore spots is that assistants have to log
into CCMuser pages to forward their exec's lines to voicemail, etc.
</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>you can also work out what restrictions (calling
and forwarding) you want to put on the lines to make the solution work better
for you. and in some cases you'll realize that you want to forward the forwarded
calls to another assistant so the executive must forward their line to the
assistant's primary line.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>you also have to keep in mind RNA targets and
making sure the call goes to the appropriate voicemail box. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>did i mention it wasn't perfect? ;)</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=it@cimgroup.com href="mailto:it@cimgroup.com">IT</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, January 05, 2006 9:19
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Dealing with Exec
Admins w/o IPMA</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I guess this is a
follow-up to my previous questions regarding IPMA vs. Attendant
Console.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">It looks like AC is
for receptionist, and my current dilemma are for all the executive assistants
we have. Currently, we put the executives line (extension/directdial) on the
assistant’s phone as a shared line. The problem is, how can the asst transfer
the call in to the exec, since they are already occupying the same line. For
example a call comes in on 4950, the execs line, the asst picks up,
wants to transfer to 4950, but it rings on their own phone (as well as
all the other assts who monitor 4950). So we usually end up with another asst
answering the transfer.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">When we set up IPMA
with multiple assistants, the other assistants line rang as
well.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">So, here is the
question. How can an assistant monitor multiple executives lines, and
successfully transfer the call directly to the executive, without it ringing
on other assistants phones.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">In addition, is there
any way for the assistant to only be notified when the incoming call is from
an outside line, but when someone internally direct dials the execs extension,
it goes straight through?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Please
help.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Avidan<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV><!--[object_id=#cimgroup.com#]-->
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