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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Or your trigger is a DN. It can be done
either way. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-weight:bold'>From:</span></font></b><font size=2><span style='font-size:
10.0pt'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Nick Kassel<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 17, 2006
8:02 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Philip Walenta;
cisco-voip@puck.nether.net; Kevin Thorngren<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] IPCC
Express Standard</span></font><font face="Times New Roman"><span
style='font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face=Tahoma><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks Philip, I have now
added the “COMMSCSQ” value into the field in the application and it
is now working.</span></font><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Kevin, yes I had created
a Media Group and assigned it to the Trigger within the application.</span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>I presume that I now have
to have a DN forwarded to the Trigger by way of a translation pattern within
CCM, is that the correct?</span></font><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><span
lang=EN-GB><o:p></o:p></span></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-weight:bold'>From:</span></font></b><font size=2><span style='font-size:
10.0pt'> Philip Walenta [mailto:pwalenta@wi.rr.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 17, 2006
3:43 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Nick Kassel;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] IPCC
Express Standard</span></font><span lang=EN-GB><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face=Tahoma><span lang=EN-GB style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:blue'>CSQ names are case
sensitive.</span></font><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt;font-family:"Times New Roman"'> </span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:blue'>So if you created a CSQ
with agents named "CSQ Test", you should put "CSQ Test" in
the field in the application. You could also add it directly into the
script, but I find variables are easier and faster to change.</span></font><span
lang=EN-GB><o:p></o:p></span></p>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-GB
style='font-size:12.0pt;font-family:"Times New Roman"'> </span></font><span
lang=EN-GB><o:p></o:p></span></p>
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face="Times New Roman"><span style='font-size:12.0pt;font-family:"Times New Roman"'>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-weight:bold'>From:</span></font></b><font size=2><span
style='font-size:10.0pt'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Nick Kassel<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 17, 2006
9:33 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCC Express
Standard</span></font><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>I am trying to set up IPCC Express standard edition
in our lab, I am using the basic IPCC express script <b><span style='font-weight:
bold'>icd.aef</span></b> which ships with it, the trouble is I cannot get it to
run, I have selected this within the Cisco Script Application page but do I
also need to add in the CSQ value to get it to forward to the agents, when ever
I dial the trigger it will get answered by the default script instead. If so
what do I enter in this field as it requires it as a string value. Or do I have
to run the icd.aef script through the CRS editor and add in the CSQ value
there. </span></font><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 face=Tahoma><span lang=EN-GB style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=EN-GB style='font-size:
10.0pt;font-family:Arial'>Please can anyone help with this issue. </span></font><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span lang=EN-GB style='font-size:12.0pt;font-family:
"Times New Roman"'> </span></font><span lang=EN-GB><o:p></o:p></span></p>
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Access to this e-mail by any other person is prohibited. If you are not the<br>
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replying to or any action taken or omitted to be taken in reliance on this<br>
e-mail, is prohibited and may be unlawful. Please contact the sender immediately<br>
should this e-mail have been incorrectly addressed or transmitted.<br>
<br>
You accept that any instructions are deemed to have been given at the time the<br>
recipient(s) accesses them and that delivery receipt does not constitute<br>
acknowledgement or receipt by the intended recipient(s). You accept that there<br>
may be a delay in processing the instructions received from e-mails after<br>
Charles Stanley has received them. You are advised that urgent, time sensitive<br>
and confidential communications should not be sent by e-mail. <br>
<br>
You acknowledge that e-mails are not secure and you accept the risk of<br>
malfunction, viruses, unauthorised interference, mis-delivery or delay.<br>
************************************************************************************************<br>
<br>
<br>
Charles Stanley & Co. Ltd<br>
Registered Office: <st1:address w:st="on"><st1:Street w:st="on">25 Luke Street</st1:Street> <st1:City
w:st="on">London</st1:City> <st1:PostalCode w:st="on">EC2A 4AR</st1:PostalCode></st1:address><br>
<br>
Tel: 0207 739 8200 Fax: 0207 739 7798<br>
Registered in <st1:country-region w:st="on"><st1:place w:st="on">England</st1:place></st1:country-region> No. 1903304<br>
<br>
Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd<br>
<br>
Authorised and Regulated by the Financial Services Authority, Member of the<br>
<st1:City w:st="on">London</st1:City> Stock Exchange, International Securities Markets Association, and The <st1:City
w:st="on"><st1:place w:st="on">London</st1:place></st1:City> International Financial Futures &<br>
Options Exchange.<br>
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This footnote also confirms that this email message has been swept by McAfee<br>
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