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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks Philip, I have now added the “COMMSCSQ”
value into the field in the application and it is now working.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Kevin, yes I had created a Media Group and
assigned it to the Trigger within the application.</span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I presume that I now have to have a DN
forwarded to the Trigger by way of a translation pattern within CCM, is that
the correct?</span></font></p>
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10.0pt;font-family:Arial;color:navy'> </span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-weight:bold'>From:</span></font></b><font size=2><span
lang=EN-US style='font-size:10.0pt'> Philip Walenta [mailto:pwalenta@wi.rr.com]
<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 17, 2006
3:43 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Nick Kassel;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] IPCC
Express Standard</span></font></p>
</div>
<p class=MsoNormal><font size=3 face=Tahoma><span style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>CSQ names are case sensitive.</span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt;font-family:"Times New Roman"'> </span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>So if you created a CSQ with agents named
"CSQ Test", you should put "CSQ Test" in the field in the
application. You could also add it directly into the script, but I find
variables are easier and faster to change.</span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-weight:bold'>From:</span></font></b><font
size=2><span lang=EN-US style='font-size:10.0pt'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Nick Kassel<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, January 17, 2006
9:33 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCC Express
Standard</span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am trying to set up IPCC Express standard edition in our
lab, I am using the basic IPCC express script <b><span style='font-weight:bold'>icd.aef</span></b>
which ships with it, the trouble is I cannot get it to run, I have selected
this within the Cisco Script Application page but do I also need to add in the
CSQ value to get it to forward to the agents, when ever I dial the trigger it
will get answered by the default script instead. If so what do I enter in this
field as it requires it as a string value. Or do I have to run the icd.aef
script through the CRS editor and add in the CSQ value there. </span></font></p>
<p class=MsoNormal><font size=3 face=Tahoma><span style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Please can anyone help with this issue. </span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt;font-family:"Times New Roman"'> </span></font></p>
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