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<DIV dir=ltr align=left><SPAN class=484372616-17012006><FONT face=Arial
color=#0000ff size=2>The trigger can be any valid CTI route point that IPCC can
control. The number could contain #'s, but I generally recommend against
that with IPCC.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=484372616-17012006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=484372616-17012006><FONT face=Arial
color=#0000ff size=2>So, if you create a CTI route point with a DN of "4500",
then attach that to the controlled device profile for IPCC, IPCC can then see
that as a valid "JTAPI" type of trigger and attached it to an
application.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=484372616-17012006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=484372616-17012006><FONT face=Arial
color=#0000ff size=2>Also make sure that your application is "enabled" (which it
sounds like it is), and you have enough sessions available to cover your call
center needs.</FONT></SPAN></DIV><BR>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Nick
Kassel<BR><B>Sent:</B> Tuesday, January 17, 2006 10:20 AM<BR><B>To:</B> Voll,
Scott; cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] IPCC
Express Standard<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I though that in the
documentation it said that the trigger has to be preceded with something like
## or similar can the trigger just be a number on it’s own.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt">From:</SPAN></FONT></B><FONT
size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt"> Voll, Scott
[mailto:Scott.Voll@wesd.org] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, January 17, 2006 4:18
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Nick Kassel;
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] IPCC Express
Standard</SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Tahoma size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Or your trigger is a
DN. It can be done either way. </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Scott</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt">From:</SPAN></FONT></B><FONT
size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Nick
Kassel<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, January
17, 2006 8:02 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Philip
Walenta; cisco-voip@puck.nether.net; Kevin Thorngren<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] IPCC Express
Standard</SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Tahoma size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks Philip, I have
now added the “COMMSCSQ” value into the field in the application and it is now
working.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Kevin, yes I had
created a Media Group and assigned it to the Trigger within the
application.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I presume that I now
have to have a DN forwarded to the Trigger by way of a translation pattern
within CCM, is that the correct?</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt">From:</SPAN></FONT></B><FONT
size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt"> Philip Walenta
[mailto:pwalenta@wi.rr.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, January 17, 2006 3:43
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Nick Kassel;
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] IPCC Express
Standard</SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Tahoma size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">CSQ names are case
sensitive.</SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">So if you created a
CSQ with agents named "CSQ Test", you should put "CSQ Test" in the field in
the application. You could also add it directly into the script, but I
find variables are easier and faster to change.</SPAN></FONT></P>
<BLOCKQUOTE style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt; MARGIN-RIGHT: 0in">
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'"></SPAN></FONT> </P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN lang=EN-US
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma
size=2><SPAN lang=EN-US
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt">From:</SPAN></FONT></B><FONT
size=2><SPAN lang=EN-US style="FONT-SIZE: 10pt">
cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Nick Kassel<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, January 17, 2006 9:33
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] IPCC Express
Standard</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I am trying to set up IPCC
Express standard edition in our lab, I am using the basic IPCC express
script <B><SPAN style="FONT-WEIGHT: bold">icd.aef</SPAN></B> which ships
with it, the trouble is I cannot get it to run, I have selected this within
the Cisco Script Application page but do I also need to add in the CSQ value
to get it to forward to the agents, when ever I dial the trigger it will get
answered by the default script instead. If so what do I enter in this field
as it requires it as a string value. Or do I have to run the icd.aef script
through the CRS editor and add in the CSQ value there. </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Tahoma size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Please can anyone help with this
issue. </SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Times New Roman'"></SPAN></FONT> </P>
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