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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Log into the application administration
page. Tools> real time reporting > Report > Overall IPCC Express
Stats. Under call information Contacts Waiting. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Mladen Milanovic<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, January 19, 2006
12:11 PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-usergroup-ipccexpress@yahoogroups.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Monitoring
number of calls in queue</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Group,</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We have an IPCCX 4.0 Standard, which is bundled with CCM 4.1
as a promotion. Is there any chance to monitor, in the real time, number of
calls in the queue. We would like to know how many calls exist in the
queue. </span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If this is not possible with IPCCX Standard did Enhanced or
Premium offer this possibility ? Also, I suppose that in the Enhanced and
Premium one agent can be assigned in different queues - this is not an option in
Standard.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mladen</span></font><o:p></o:p></p>
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