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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I need to modify some of the default reports in the historical
reporting software. I need to create a report which lists out how many calls
the call center gets per 30 min. The Traffic Analysis repot does almost what I
need but it does not show it in 30 min increments, only for the time frame the
report was ran and the end user does not want to run 16 reports to get an 8
hour day. So I was going to see about modifying the report that was there or
create my own using Crystal Reports. Has anyone tried to modify the default
reports or create their own? I am having a problem connecting to the database
from my PC so I do not even know if it can be done. Any help would be appreciated.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Bill Riley</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Network Engineer</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Jack Henry & Associates</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>briley@jackhenry.com</span></font><o:p></o:p></p>
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12.0pt'> </span><o:p></o:p></font></p>
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12.0pt'><o:p> </o:p></span></font></p>
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