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<DIV><SPAN class=953180518-19012006><FONT face=Arial size=2>Hi
Group,</FONT></SPAN></DIV>
<DIV><SPAN class=953180518-19012006><FONT face=Arial size=2>We have an IPCCX 4.0
Standard, which is bundled with CCM 4.1 as a promotion. Is there any chance to
monitor, in the real time, number of calls in the queue. We would like to
know how many calls exist in the queue. </FONT></SPAN></DIV>
<DIV><SPAN class=953180518-19012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=953180518-19012006><FONT face=Arial size=2>If this is not
possible with IPCCX Standard did Enhanced or Premium offer this possibility
? Also, I suppose that in the Enhanced and Premium one agent can be
assigned in different queues - this is not an option in
Standard.</FONT></SPAN></DIV>
<DIV><SPAN class=953180518-19012006><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=953180518-19012006><FONT face=Arial
size=2>Thanks,</FONT></SPAN></DIV>
<DIV><SPAN class=953180518-19012006><FONT face=Arial
size=2>Mladen</FONT></SPAN></DIV></BODY></HTML>