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<DIV dir=ltr align=left><SPAN class=906030523-25012006><FONT face=Arial
color=#0000ff size=2>I want to say it was like 96 clusterwide as of about 2
years ago.</FONT></SPAN></DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Ortiz,
Carlos<BR><B>Sent:</B> Wednesday, January 25, 2006 4:58 PM<BR><B>To:</B> Bell,
Joe; Tim Reimers; Tennisman<BR><B>Cc:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Attendant
Console install blues<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Any general numbers
available on how many Consoles can be attached to a server/cluster? Or
does this just have a weight assigned like the
phones?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Carlos<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B><st1:City
w:st="on"><st1:place w:st="on">Bell</st1:place></st1:City>, Joe<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, January 23, 2006 4:41
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Tim Reimers;
Tennisman<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] Attendant
Console install blues</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">The only caveat I
would add is the ac user password can be changed from the default of 12345.
To do this, you need to edit a text file located in \Program
Files\Cisco\CallManagerAttendant\etc. The text file your looking for is
ACServer.properties. If you open that up with notepad, you will see the
jtapi ac user account and a hash for the password. To change the
password, you need a hash, which can be created, by running from the command
line, acenc.exe (found in \Program
Files\Cisco\CallManagerAttendant\bin). You run that exe from the command
line with a password right after that. The exe spits out a hash of your
word. Enter that hash in the ACServer.properties text file, then change
the ac user password in the CCM user database and walla, a secured ac user is
born.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">One last trivial
point, notice on the bottom of that ACServer.properties text file is a
circular hunt group entry. Enter the NAME of the hunt group you want to
be circular and walla, you now have a circular hunt group in
3.3(x).<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Joe<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Tim
Reimers<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, January
23, 2006 12:26 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
Tennisman<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] Attendant
Console install blues</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Installing the plugin
is</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"><A
href="http://your-callmanager/ccmAdmin/install.asp">http://your-callmanager/ccmAdmin/install.asp</A></SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">That should list the
Attendant Console plugin on your CCM for local
install.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I saved mine to a
network share so I didn't have to log into the CCM again and again from each
workstation.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Be sure that the
phone has a user set up in Global Directory (CCM menu, User>>Add
User)</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">The user must be
associated to the phone, and have CTI rights
(checkbox)</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">The user logs into
Attendant Console with their own username/password combo
</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">the 'AC' user is what
controls the lines from the CCM to inform the user as to status of others
lines etc...</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">It's reasonably
straightforward-- making sure that the 'ac' user is associated with all the
phones you want to use Attendant Console with is the key
thing.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">I didn't 'get' the
part about the 'ac' user at first-- tried to make up my own name for that
user, etc- -- HAVE to use it the way Cisco says in the below
doc.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">This is the
directions for configuring Attendant Console-</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"><A
href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ecf89.html">http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ecf89.html</A></SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of
</SPAN></B>Tennisman<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B>
Sunday, January 22, 2006 10:21 AM<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] Attendant Console
install blues</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Does anyone know the exact steps(beyond saying that
it's a plugin) or a url to install CallManager 4.1's Attendant Console 1.3 on
a Windows XP machine? <BR>-Tennisman <o:p></o:p></SPAN></FONT></P>
<DIV>
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</SPAN></FONT></DIV>
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