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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Make sure your gateway contains a CSS that
includes the VM pilot and cti ports. Next, check to see if you have location restrictions
denying the use of bandwidth over a WAN to the Unity server. If those are issues
are good, then you may have a routing issue.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Joe<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Sechaba Mokoena<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 25, 2006
9:44 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] External Calls
are not being captured by Unity</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve recently installed Cisco Unity 4.04, using only
voice messaging and not unified messaging. I am having a problem with external
calls not being captured by Unity. If I place a call internally, I can leave a
voicemail without any problems. If I place a call externally, I’m
prompted to leave a message, but the message never reaches the
subscriber’s inbox. Please help.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'>Sechaba Mokoena
| Systems Engineer <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'>KSS Technologies
(Pty) LTD.</span></font><font size=1 face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow"'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'>KSS Convergence
- Doing more with less</span></font><font size=1 face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow"'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=gray face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:gray'>(</span></font><strong><b><font
size=1 color=black face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:black'>IP Phone</span></font></b></strong><font size=1
color=gray face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow";
color:gray'>)</span></font><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'> </span></font><font
size=1 color=gray face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:gray'>+27 11 5456300</span></font><font size=1
color=black face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow";
color:black'>|</span></font><font size=1 color=gray face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:gray'>(</span></font><strong><b><font
size=1 color=black face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:black'>IP Phonedirect</span></font></b></strong><font
size=1 color=gray face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:gray'>)</span></font><font size=1 color=black
face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow";
color:black'> | </span></font><font size=1 color=gray face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:gray'>+27 11 5456331</span></font><font
size=1 color=black face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:black'>| <strong><b><font face="Arial Narrow"><span
style='font-family:"Arial Narrow"'>Fax</span></font></b></strong></span></font><font
size=1 color=gray face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:gray'>)+27 11 545 6400</span></font><font size=1
color=black face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow";
color:black'>| <st1:place w:st="on"><st1:City w:st="on"><strong><b><font
face="Arial Narrow"><span style='font-family:"Arial Narrow"'>Mobile</span></font></b></strong></st1:City></st1:place>
</span></font><font size=1 color=gray face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:gray'>+27 84 798 6803 </span></font><font
size=1 color=black face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:black'>|</span></font><font size=1 face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow"'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'>(e-mail</span></font></b></strong><font
size=1 color=gray face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:gray'>)</span></font><font size=1 color=black
face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow";
color:black'><a href="mailto:sechabam@kss.co.za">sechabam@kss.co.za</a></span></font><font
size=1 face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow"'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'>(website</span></font></b></strong><font
size=1 color=gray face="Arial Narrow"><span style='font-size:8.0pt;font-family:
"Arial Narrow";color:gray'>)</span></font><font size=1 color=black
face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow";
color:black'><a href="blocked::http://www.kss.co.za"><font color=black><span
style='color:black'>http://www.kss.co.za</span></font></a></span></font><font
size=1 face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow"'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=gray face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:gray'>Block N, Central
Park, <st1:Street w:st="on"><st1:address w:st="on">400 16th Road</st1:address></st1:Street>,
Randjespark, Midrand, South <st1:place w:st="on">Africa</st1:place></span></font><font
size=1 face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow"'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:black'>Toll Free
Support: 0861 6428 35</span></font><font size=1 color=blue face="Arial Narrow"><span
style='font-size:8.0pt;font-family:"Arial Narrow";color:blue'> </span></font><font
size=1 face="Arial Narrow"><span style='font-size:8.0pt;font-family:"Arial Narrow"'><o:p></o:p></span></font></p>
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12.0pt'><o:p> </o:p></span></font></p>
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If you have received this message in error, or you feel it is unacceptable
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="mailto:info@kss.co.za">info@kss.co.za</a><o:p></o:p></span></font></p>
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