I see large groups of resets sometimes during odd hours that are DHCP leases expiring or some such similar.<br><br><div><span class="gmail_quote">On 2/8/06, <b class="gmail_sendername">Wes Sisk</b> <<a href="mailto:wsisk@cisco.com">
wsisk@cisco.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">8 = device initiated reset, but CM cannot be trusted in these matters.
<br>it only reports what it perceives to be the problem.<br><br>the phone reports what it believes to be the problem in the ALARM<br>message in the CCM traces when it re-registers to CM, either the primary<br>CM or the backup CM.
<br><br>1. open cmd prompt<br>2. "cd \prog*\cisco\trace\ccm"<br>3. findstr Last= ccm*.txt >last.txt<br>4. notepad last.txt<br><br>The text after the word "last" is the phone's point of view of why it
<br>unregistered. It is usually more informative (31 possible values as<br>opposed to 12 possible for CM).<br><br>Why does the phone say it unregistered?<br><br>Jose Robles wrote:<br>><br>> I have an isue using CM 4.1.3
(sr1). 19 Ip Phones 7960 unregisters many<br>> of them at the same time. Ussually at 4pm or 5pm or later when there<br>> is not much activity at the site. I've seen this problem in another<br>> forum people complaining with the same situation. This are the Reason
<br>> code 8 events in the event viewer and in the CCM Trace folder log:<br>><br>><br>> 02/06/2006 17:42:28.587 CCM|DeviceUnregistered - Device unregistered.<br>> Device name.:SEP0013193E52AB Device IP address.:
172.16.x.x Device<br>> type. [Optional]:7 Device description [Optional].:Description Phone<br>> Reason Code [Optional].:8 App ID:Cisco CallManager Cluster<br>> ID:1902-Cluster Node<br>> ID:172.17.x.x|<CLID::1902-Cluster><NID::
172.17.x.x><CT::AlarmSEP0013193E52AB><DEV::SEP0013193E52AB><br>><br>><br>><br>> The description for Event ID ( 3 ) in Source ( Cisco CallManager )<br>> cannot be found. The local computer may not have the necessary
<br>> registry information or message DLL files to display messages from a<br>> remote computer. You may be able to use the /AUXSOURCE= flag to<br>> retrieve this description; see Help and Support for details. The
<br>> following information is part of the event: DeviceUnregistered -<br>> Device unregistered.<br>> Device name.: SEP0012D9B95154<br>> Device IP address.: 172.17.x.x<br>> Device type. [Optional]: 7<br>> Device description [Optional].: Sistemas
<br>> Reason Code [Optional].: 8<br>> App ID: Cisco CallManager<br>> Cluster ID: 1902-Cluster<br>> Node ID: 172.17.x.x<br>> Explanation: A device that has previously registered with Cisco<br>> CallManager has unregistered. This event may be issued as part of
<br>> normal unregistration event or due to some other reason such as loss<br>> of keepalives.<br>> Recommended Action: No action is required if unregistration of this<br>> device was expected..<br>><br>>
<br>> I think we are hitting a bug in 4.1.3 sr1. Any ideas?<br>><br>> Thanks again,<br>><br>> Jose A. Robles<br>> Sr. Network Consultant<br>> CCNP, CCDP<br>> CQS Routing and Lan Switching Specialist
<br>> Netxar Technologies, Inc. - <a href="http://www.netxar.com">www.netxar.com</a> <<a href="http://www.netxar.com">http://www.netxar.com</a>><br>> 17 Ponce Street<br>> San Juan, PR 00917<br>> ph: +1 787 765 0058 x2015
<br>> fax: +1 787 756 5362<br>> cel: +1 787 547-0149<br>> email <a href="mailto:jose.robles@netxar.com">jose.robles@netxar.com</a> <mailto:<a href="mailto:jose.robles@netxar.com">jose.robles@netxar.com</a>>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>IP Telephony Coordinator<br>West Virginia University<br>Telecommunications and Network Operations