The files are 0K right?<br><br>That's because IPCC sees the call, it just isn't getting data.<br><br>You need to span all of your agents ports to the monitor port:<br><br>monitor session 1 source | destination... blah blah
<br><br>Make sure you include ALL the agent and supervisor ports.<br><br><br><br>Jonathan<br><br><br><br><div><span class="gmail_quote">On 2/21/06, <b class="gmail_sendername">Brain Whistler</b> <<a href="mailto:brainwhistler@yahoo.com">
brainwhistler@yahoo.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi,<br><br>I am running Cisco IPCC Express 3.5.(2) Enhanced
<br>edition for contact centre with CCM 4.0.(1). This is<br>installed on Dedicated machine where CRA Server, VoIP<br>Monitor and Historical Reporting is co-resident. I<br>have configured two nic cards as described in<br>Administration guides.
<br><br>Everything is working fine but when is the Supervisor<br>goes for call recording or Silient Monitor is doesn't<br>work, although I can see a file created of the<br>recording of 46 bytes in the folder<br><br>c:\program files\cisco\Desktop_config\Audiofiles\, but
<br>nothing more than that.<br><br>Note that I have already configured the switch for<br>SPAN. I have verified my configuration with IRIS<br>sniffer, it is working perfectly and capturing RTP<br>packets but cannot get this successful on IPCC VoIP
<br>Monitor.<br><br>Can anyone help me in it, where I am failing, or does<br>VoIP Monitor server need to be configured from which<br>NIC to capture RTP packets.<br><br>Thanks<br>Brain<br><br><br>__________________________________________________
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