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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>And VGW.<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jonathan Charles<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, February 21, 2006
7:39 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Brain Whistler<br>
<b><span style='font-weight:bold'>Cc:</span></b> Cisco Voip<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
VoIP Monitor</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>The files are 0K right?<br>
<br>
That's because IPCC sees the call, it just isn't getting data.<br>
<br>
You need to span all of your agents ports to the monitor port:<br>
<br>
monitor session 1 source | destination... blah blah <br>
<br>
Make sure you include ALL the agent and supervisor ports.<br>
<br>
<br>
<br>
Jonathan<br>
<br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 2/21/06, <b><span style='font-weight:bold'>Brain
Whistler</span></b> <<a href="mailto:brainwhistler@yahoo.com">
brainwhistler@yahoo.com</a>> wrote:</span></font></span><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi,<br>
<br>
I am running Cisco IPCC Express 3.5.(2) Enhanced <br>
edition for contact centre with CCM 4.0.(1). This is<br>
installed on Dedicated machine where CRA Server, VoIP<br>
Monitor and Historical Reporting is co-resident. I<br>
have configured two nic cards as described in<br>
Administration guides. <br>
<br>
Everything is working fine but when is the Supervisor<br>
goes for call recording or Silient Monitor is doesn't<br>
work, although I can see a file created of the<br>
recording of 46 bytes in the folder<br>
<br>
c:\program files\cisco\Desktop_config\Audiofiles\, but <br>
nothing more than that.<br>
<br>
Note that I have already configured the switch for<br>
SPAN. I have verified my configuration with IRIS<br>
sniffer, it is working perfectly and capturing RTP<br>
packets but cannot get this successful on IPCC VoIP <br>
Monitor.<br>
<br>
Can anyone help me in it, where I am failing, or does<br>
VoIP Monitor server need to be configured from which<br>
NIC to capture RTP packets.<br>
<br>
Thanks<br>
Brain<br>
<br>
<br>
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