Sure, why not.<br><br>However.<br><br>You will need to SPAN those ports to the IPCC monitor port.<br><br><br><br>J<br><br><div><span class="gmail_quote">On 2/23/06, <b class="gmail_sendername">Brain Whistler</b> <<a href="mailto:brainwhistler@yahoo.com">
brainwhistler@yahoo.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">I have Cisco IP Softphones at the Agents and<br>
Supervisor Desktop.<br><br>Does call recording and silent monitor is supported on<br>IP Softphones or IP Communicator???<br><br>Brain<br><br>--- Erick Bergquist <<a href="mailto:erickbe@yahoo.com">erickbe@yahoo.com</a>
> wrote:<br><br>> I recall this list or theres another list for IPCC<br>> Express 4.x that add endpoint monitoring from users<br>> desktop. Before IPCC Express 4.x all monitoring<br>> needed<br>> a span port on a switch, etc but that changed in
<br>> IPCC<br>> Express 4.x and now theres the span port method as<br>> well as endpoint monitoring.<br>><br>> --- Jordy Leung <<a href="mailto:jordyl@yahoo.com">jordyl@yahoo.com</a>> wrote:<br>><br>
> > Also, not sure for IPCC Express, For IPCC<br>> > Enterprise, there is list of NIC<br>> > which will be supported by IPCC. You need to<br>> check<br>> > if your agents' and<br>> > supervisors' PC are installed compliable NIC for
<br>> > silient monitoring.<br>> ><br>> ><br>><br><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml
</a><br>> ><br>> > See if it helps you!<br>> ><br>> > --- "Voll, Scott" <<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>> wrote:<br>> ><br>> > > And VGW.
<br>> > ><br>> > ><br>> > ><br>> > > ________________________________<br>> > ><br>> > > From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net
</a><br>> > > [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On<br>> > Behalf Of Jonathan<br>> > > Charles<br>> > > Sent: Tuesday, February 21, 2006 7:39 AM
<br>> > > To: Brain Whistler<br>> > > Cc: Cisco Voip<br>> > > Subject: Re: [cisco-voip] IPCC VoIP Monitor<br>> > ><br>> > ><br>> > ><br>> > > The files are 0K right?
<br>> > ><br>> > > That's because IPCC sees the call, it just isn't<br>> > getting data.<br>> > ><br>> > > You need to span all of your agents ports to the<br>> > monitor port:
<br>> > ><br>> > > monitor session 1 source | destination... blah<br>> > blah<br>> > ><br>> > > Make sure you include ALL the agent and<br>> supervisor<br>> > ports.<br>> > >
<br>> > ><br>> > ><br>> > > Jonathan<br>> > ><br>> > ><br>> > ><br>> > ><br>> > > On 2/21/06, Brain Whistler <<br>> > <a href="mailto:brainwhistler@yahoo.com">
brainwhistler@yahoo.com</a><br>> > > <mailto:<a href="mailto:brainwhistler@yahoo.com">brainwhistler@yahoo.com</a>> > wrote:<br>> > ><br>> > > Hi,<br>> > ><br>> > > I am running Cisco IPCC Express
3.5.(2) Enhanced<br>><br>> > > edition for contact centre with CCM 4.0.(1).<br>> This<br>> > is<br>> > > installed on Dedicated machine where CRA Server,<br>> > VoIP<br>> > > Monitor and Historical Reporting is co-resident.
<br>> I<br>> > > have configured two nic cards as described in<br>> > > Administration guides.<br>> > ><br>> > > Everything is working fine but when is the<br>> > Supervisor<br>
> > > goes for call recording or Silient Monitor is<br>> > doesn't<br>> > > work, although I can see a file created of the<br>> > > recording of 46 bytes in the folder<br>> > ><br>
> > > c:\program<br>> files\cisco\Desktop_config\Audiofiles\,<br>> > but<br>> > > nothing more than that.<br>> > ><br>> > > Note that I have already configured the switch<br>> for
<br>> > > SPAN. I have verified my configuration with IRIS<br>> > > sniffer, it is working perfectly and capturing<br>> RTP<br>> > > packets but cannot get this successful on IPCC<br>> > VoIP
<br>> > > Monitor.<br>> > ><br>> > > Can anyone help me in it, where I am failing, or<br>> > does<br>> > > VoIP Monitor server need to be configured from<br>> > which<br>> > > NIC to capture RTP packets.
<br>> > ><br>> > > Thanks<br>> > > Brain<br>> > ><br>> > ><br>> > ><br>> __________________________________________________<br>> ><br>> > > Do You Yahoo!?
<br>> > > Tired of spam? Yahoo! Mail has the best spam<br>> > protection around<br>> > > <a href="http://mail.yahoo.com">http://mail.yahoo.com</a><br>> > > _______________________________________________
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https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>> > ><br>> > ><br>> > ><br>> > > ><br>> _______________________________________________<br>> > > cisco-voip mailing list
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</a><br>> > ><br>> ><br>> ><br>> > Jordy Leung<br>> ><br>> > __________________________________________________<br>> > Do You Yahoo!?<br>> > Tired of spam? Yahoo! Mail has the best spam
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<br>Do You Yahoo!?<br>Tired of spam? Yahoo! Mail has the best spam protection around<br><a href="http://mail.yahoo.com">http://mail.yahoo.com</a><br></blockquote></div><br>