While the agent issue is probably correct, as far as the recording is concerned, it is just grabbing the RTP stream, so the IPC should work as normal... <br><br>You just need to span the port to the monitoring port... but you will prob need to trunk them to the server...
<br><br><br>J<br><br><div><span class="gmail_quote">On 2/24/06, <b class="gmail_sendername">Erick Bergquist</b> <<a href="mailto:erickbe@yahoo.com">erickbe@yahoo.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
IP Communicator is not supported for agents until IPCC<br>Express/CRS 4.01 at least per the compatibility<br>matrix.<br><br>Softphone 1.3(3) is supported per matrix in your<br>version.<br><br>I am not sure about monitoring on softphone agents or
<br>if there is any issues or restrictions offhand.<br><br><a href="http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf">http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf</a>
<br><br><br>--- Brain Whistler <<a href="mailto:brainwhistler@yahoo.com">brainwhistler@yahoo.com</a>> wrote:<br><br>> Thanks<br>><br>> I see an error in Application LOG, i.e. " SS1002<br>> Failed to setup monitor. Exiting"
<br>><br>> I have already completed the workaround as described<br>> in the guide<br>><br>><br><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801ee853.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801ee853.shtml
</a><br>><br>> But the error still coming..... Any help ???<br>><br>> Brain<br>><br>> --- Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>> wrote:<br>><br>> > Sure, why not.
<br>> ><br>> > However.<br>> ><br>> > You will need to SPAN those ports to the IPCC<br>> > monitor port.<br>> ><br>> ><br>> ><br>> > J<br>> ><br>> > On 2/23/06, Brain Whistler
<br>> <<a href="mailto:brainwhistler@yahoo.com">brainwhistler@yahoo.com</a>><br>> > wrote:<br>> > ><br>> > > I have Cisco IP Softphones at the Agents and<br>> > > Supervisor Desktop.
<br>> > ><br>> > > Does call recording and silent monitor is<br>> > supported on<br>> > > IP Softphones or IP Communicator???<br>> > ><br>> > > Brain<br>> > ><br>
> > > --- Erick Bergquist <<a href="mailto:erickbe@yahoo.com">erickbe@yahoo.com</a>> wrote:<br>> > ><br>> > > > I recall this list or theres another list for<br>> > IPCC<br>> > > > Express
4.x that add endpoint monitoring from<br>> > users<br>> > > > desktop. Before IPCC Express 4.x all<br>> monitoring<br>> > > > needed<br>> > > > a span port on a switch, etc but that changed
<br>> in<br>> > > > IPCC<br>> > > > Express 4.x and now theres the span port<br>> method<br>> > as<br>> > > > well as endpoint monitoring.<br>> > > ><br>> > > > --- Jordy Leung <
<a href="mailto:jordyl@yahoo.com">jordyl@yahoo.com</a>> wrote:<br>> > > ><br>> > > > > Also, not sure for IPCC Express, For IPCC<br>> > > > > Enterprise, there is list of NIC<br>
> > > > > which will be supported by IPCC. You need<br>> to<br>> > > > check<br>> > > > > if your agents' and<br>> > > > > supervisors' PC are installed compliable NIC
<br>> > for<br>> > > > > silient monitoring.<br>> > > > ><br>> > > > ><br>> > > ><br>> > ><br>> > ><br>> ><br>><br><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml">
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00801f42f9.shtml</a><br>> > > > ><br>> > > > > See if it helps you!<br>> > > > ><br>> > > > > --- "Voll, Scott" <
<a href="mailto:Scott.Voll@wesd.org">Scott.Voll@wesd.org</a>><br>> wrote:<br>> > > > ><br>> > > > > > And VGW.<br>> > > > > ><br>> > > > > ><br>> > > > > >
<br>> > > > > > ________________________________<br>> > > > > ><br>> > > > > > From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net
</a><br>> > > > > ><br>> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>]<br>> > On<br>> > > > > Behalf Of Jonathan<br>> > > > > > Charles
<br>> > > > > > Sent: Tuesday, February 21, 2006 7:39 AM<br>> > > > > > To: Brain Whistler<br>> > > > > > Cc: Cisco Voip<br>> > > > > > Subject: Re: [cisco-voip] IPCC VoIP
<br>> Monitor<br>> > > > > ><br>> > > > > ><br>> > > > > ><br>> > > > > > The files are 0K right?<br>> > > > > ><br>> > > > > > That's because IPCC sees the call, it just
<br>> > isn't<br>> > > > > getting data.<br>> > > > > ><br>> > > > > > You need to span all of your agents ports<br>> to<br>> > the<br>> > > > > monitor port:
<br>> > > > > ><br>> > > > > > monitor session 1 source | destination...<br>> > blah<br>> > > > > blah<br>> > > > > ><br>> > > > > > Make sure you include ALL the agent and
<br>> > > > supervisor<br>> > > > > ports.<br>> > > > > ><br>> > > > > ><br>> > > > > ><br>> > > > > > Jonathan<br>> > > > > >
<br>> > > > > ><br>> > > > > ><br>> > > > > ><br>> > > > > > On 2/21/06, Brain Whistler <<br>> > > > > <a href="mailto:brainwhistler@yahoo.com">
brainwhistler@yahoo.com</a><br>> > > > > > <mailto:<a href="mailto:brainwhistler@yahoo.com">brainwhistler@yahoo.com</a>> > wrote:<br>> > > > > ><br>> > > > > > Hi,
<br>> > > > > ><br>> > > > > > I am running Cisco IPCC Express 3.5.(2)<br>> > Enhanced<br>> > > ><br>> > > > > > edition for contact centre with CCM<br>
> 4.0.(1).<br>> > > > This<br>> > > > > is<br>> > > > > > installed on Dedicated machine where CRA<br>> > Server,<br>> > > > > VoIP<br>> > > > > > Monitor and Historical Reporting is
<br>> > co-resident.<br>> > > > I<br>> > > > > > have configured two nic cards as described<br>> > in<br>> > > > > > Administration guides.<br>> > > > > >
<br>> > > > > > Everything is working fine but when is the<br>> > > > > Supervisor<br>> > > > > > goes for call recording or Silient Monitor<br>> > is<br>> > > > > doesn't
<br>> > > > > > work, although I can see a file created of<br>> > the<br>> > > > > > recording of 46 bytes in the folder<br>> > > > > ><br>> > > > > > c:\program
<br>> > > > files\cisco\Desktop_config\Audiofiles\,<br>> > > > > but<br>> > > > > > nothing more than that.<br>> > > > > ><br>> > > > > > Note that I have already configured the
<br>> > switch<br>> > > > for<br>> > > > > > SPAN. I have verified my configuration<br>> with<br>> > IRIS<br>> > > > > > sniffer, it is working perfectly and<br>
> > capturing<br>> > > > RTP<br>> > > > > > packets but cannot get this successful on<br>> > IPCC<br>> > > > > VoIP<br>> > > > > > Monitor.<br>> > > > > >
<br>> > > > > > Can anyone help me in it, where I am<br>> > failing, or<br>> > > > > does<br>> > > > > > VoIP Monitor server need to be configured<br>> > from
<br>> > > > > which<br>> > > > > > NIC to capture RTP packets.<br>> > > > > ><br>> > > > > > Thanks<br>> > > > > > Brain<br>> > > > > >
<br>> > > > > ><br>> > > > > ><br>> > > ><br>> > __________________________________________________<br>> > > > ><br>> > > > > > Do You Yahoo!?
<br>> > > > > > Tired of spam? Yahoo! Mail has the best<br>> > spam<br>> > > > > protection around<br>> > > > > > <a href="http://mail.yahoo.com">http://mail.yahoo.com
</a><br>> > > > > ><br>> > _______________________________________________<br>> > > > > > cisco-voip mailing list<br>> > > > > > <a href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a><br>> > > > > ><br>> > > > ><br>> > > ><br>> ><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip
</a><br>> > > > > ><br>> > > > > ><br>> > > > > ><br>> > > > > > ><br>> > > ><br>> _______________________________________________<br>
> > > > > > cisco-voip mailing list<br>> > > > > > <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> > > > > ><br>> > > > >
<br>> > > ><br>> ><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>> > > > > ><br>> > > > >
<br>> > > > ><br>> > > > > Jordy Leung<br>> > > > ><br>> > > > ><br>> > __________________________________________________<br>> > > > > Do You Yahoo!?
<br>> > > > > Tired of spam? Yahoo! Mail has the best<br>> spam<br>> > > > > protection around<br>> > > > > <a href="http://mail.yahoo.com">http://mail.yahoo.com</a><br>> >
<br>> === message truncated ===<br>><br>><br>> __________________________________________________<br>> Do You Yahoo!?<br>> Tired of spam? Yahoo! Mail has the best spam<br>> protection around<br>>
<a href="http://mail.yahoo.com">http://mail.yahoo.com</a><br>><br><br><br>__________________________________________________<br>Do You Yahoo!?<br>Tired of spam? Yahoo! Mail has the best spam protection around<br><a href="http://mail.yahoo.com">
http://mail.yahoo.com</a><br></blockquote></div><br>