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<H3 class=p_H_Head2>Setting Up System Transfers </H3><A name=wp1269877></A>
<P class=pB1_Body1>In your organization, you may find that callers want to be
able to dial numbers that are not typically listed in directory assistance. For
example, subscribers and outsider callers may find it convenient to be able to
call Cisco Unity and transfer from the Opening Greeting or another call
handler to a lobby extension, conference room extension, or an extension
assigned to someone in the organization who is not a Cisco Unity
subscriber, such as an employee who is visiting from another site and is using a
guest office. In addition, some subscribers may want to be able to call
Cisco Unity and then transfer to phone numbers outside of the
organization—such as frequently called customers or vendors—so that they do not
have to hang up after checking messages to place another call, or so that they
will not incur long-distance charges while on business travel. </P><A
name=wp1269887></A>
<P class=pB1_Body1>You can route callers to one of two "system transfer"
conversations, both of which offer callers the ability to transfer to numbers
that are not associated with Cisco Unity subscribers: </P><A
name=wp1269917></A>
<P class=pAnchor></P>
<DIV align=left>
<TABLE id=wp1269891table1269888 borderColor=#808080 cellSpacing=0 cellPadding=3
width="80%" border=1>
<CAPTION></CAPTION>
<TR vAlign=top align=left>
<TD><A name=wp1269891></A>
<DIV class=pCH2_CellHead2>Caller System Transfer </DIV></TD>
<TD><A name=wp1269896></A>
<P class=pB1_Body1>This conversation prompts callers to enter the number
that they want to transfer to. </P><A name=wp1279366></A>
<P class=pB1_Body1>To protect Cisco Unity from toll fraud and
unauthorized use, Cisco Unity performs the transfer only when the
CS_Default_System_Transfer restriction table permits it. </P></TD></TR>
<TR vAlign=top align=left>
<TD><A name=wp1269905></A>
<DIV class=pCH2_CellHead2>Subscriber System Transfer </DIV></TD>
<TD><A name=wp1269910></A>
<P class=pB1_Body1>This conversation prompts callers to log on to
Cisco Unity. After callers enter their Cisco Unity IDs and
passwords, Cisco Unity prompts them to enter the number that they
want to transfer to. </P><A name=wp1279442></A>
<P class=pB1_Body1>To protect Cisco Unity from toll fraud and
unauthorized use, Cisco Unity performs the transfer only when
permitted by the transfer restriction table that is associated with the
class of service for the subscriber who logged on.
</P></TD></TR></TABLE></DIV><BR>
<P class=pAnchor></P><A name=wp1270698></A>
<P class=pB1_Body1>You can route callers to either system transfer conversation
in several ways, including: </P><A name=wp1335921></A>
<P class=pBu1_Bullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19 border=0>By
offering a system transfer as a "one-key dialing" option. You can specify either
system transfer (on the Caller Input page for any call handler or subscriber
greeting) as the action that Cisco Unity performs when a caller presses a
particular key during the greeting. </P><A name=wp1269923></A>
<P class=pB2_Body2>For example, to allow all callers to transfer to a lobby
phone, guest office, or a conference room from the Opening Greeting, you could
specify that Cisco Unity will offer Caller System Transfers when callers
press 3. To offer system transfers to a particular subscriber, you could
specify that Cisco Unity will offer Subscriber System Transfers when the
subscriber presses a particular key during the Opening Greeting or even during
his or her own greeting. </P><A name=wp1270993></A>
<P class=pBu1_Bullet1>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19 border=0>By
creating a new phone number and a corresponding routing rule to send callers to
either system transfer conversation. In this way, when callers dial the number,
Cisco Unity sends calls to the system transfer conversation you specify.
</P>
<DIV class=Note1B><IMG
src="http://www.cisco.com/univercd/illus/images/note.gif"></DIV>
<HR class=Cautn1table>
<A name=wp1279660></A>
<P class=pN1_Note1><B>Note </B><IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=1
border=0>Regardless of how you offer callers either type of system transfer,
Cisco Unity releases calls to the phone system, which handles the transfer
to the specified number. </P>
<HR class=Cautn1table>
<A name=wp1270737></A>
<P class=pB1_Body1>Follow the applicable task list in this section to set up
Caller and Subscriber System Transfers. For both types of transfers,
Cisco Unity prompts subscribers and callers to confirm the number that they
enter before performing the transfer. To disable the confirmation prompt, use
the Advanced Settings tool to change the Conversation—Confirm Number Before
System Transfer Conversation setting. Refer to the Advanced Settings Help for
details. (The Advanced Settings tool is available in Tools Depot.) </P><A
name=wp1269954></A>
<P class=pBl_BlockLabel>Task List: Offering Caller System Transfers </P><A
name=wp1269958></A>
<P class=pNF_NumFirst><B>1. </B><IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=10
border=0>Modify the CS_Default_System_Transfer restriction table. See the <A
href="/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449cbb.html"><SPAN
class=cXRef_Color>"Restriction Tables"</SPAN></A> chapter for details on how
restriction tables work and how to modify them to allow the numbers you want.
</P><A name=wp1269959></A>
<P class=pNN_NumNext><B>2. </B><IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=10 border=0>Set
up a one-key dialing option or a new phone number that callers can use for
system transfers: </P><A name=wp1269960></A>
<P class=pBuS_BulletStepsub>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19 border=0><B
class=cBold>Setting Up a One-key Dialing Option</B>—Use caller input settings
for a call handler to send callers to the Caller System Transfer conversation
when they press the key that you specify during a call handler greeting. Then,
enable caller input for the applicable greeting and re-record the greeting to
mention the key that callers can press in the call handler greeting. (For
example, "...to reach a conference room, press 3.") See the <A
href="/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c98.html#wp1141238"><SPAN
class=cXRef_Color>"Call Handler Caller Input Settings" section on
page 19-13</SPAN></A>. </P><A name=wp1271037></A>
<P class=pBuS_BulletStepsub>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19 border=0><B
class=cBold>Setting Up a "System Transfers" Phone Number</B>—Refer to the
documentation for the phone system to set up a new phone number. Then, on the
Call Management > Call Routing > Direct Calls page in the
Cisco Unity Administrator, create a routing rule that sends any call that
arrives for the new number to the Caller System Transfer conversation.
Distribute the new number to callers who will find Caller System Transfers
convenient. See the <A href="#wp1043504"><SPAN class=cXRef_Color>"Creating and
Modifying Call Routing Rules" section on page 22-3</SPAN></A> and the <A
href="#wp1030787"><SPAN class=cXRef_Color>"Direct Calls and Forwarded Calls
Routing Table Settings" section on page 22-4</SPAN></A> for details on
creating routing rules for direct calls. </P><A name=wp1279679></A>
<P class=pBl_BlockLabel>Task List: Offering Subscriber System Transfers </P><A
name=wp1279702></A>
<P class=pNF_NumFirst><B>1. </B><IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=10 border=0>For
the subscribers who will use Subscriber System Transfers, modify the transfer
restriction table that is associated with the subscriber class of service so
that the subscribers can dial numbers that are not associated with
Cisco Unity entities. See the <A
href="/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449cbb.html"><SPAN
class=cXRef_Color>"Restriction Tables"</SPAN></A> chapter for details on how
transfer restriction tables work and how to modify them to allow the numbers you
want. </P>
<DIV class=Note3><IMG
src="http://www.cisco.com/univercd/illus/images/tip.gif"></DIV>
<HR class=Tip2>
<A name=wp1269977></A>
<P class=pTip2><B>Tip </B><IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=6 border=0>If
you are not offering system transfers to all subscribers in a single class of
service, reassign those who will use it to a new class of service that has a
transfer restriction table that will allow them to dial the applicable numbers.
</P>
<HR class=Tip2>
<A name=wp1271160></A>
<P class=pNN_NumNext><B>2. </B><IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=10 border=0>Set
up a one-key dialing option or a new phone number that callers can use for
system transfers: </P><A name=wp1271161></A>
<P class=pBuS_BulletStepsub>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19 border=0><B
class=cBold>Setting Up a One-key Dialing Option</B>—Use caller input settings
for a call handler or a subscriber greeting to send callers to the Subscriber
System Transfer conversation when they press the key that you specify during the
greeting. Then, enable caller input for the applicable greeting. Tell
subscribers which key to press to access the Subscriber System Transfer
conversation when they listen to the greeting, or if you are not concerned about
other callers hearing the option and not being able to use it, re-record the
greeting to mention the key. (For example, "...to reach a conference room,
press 3.") See the <A
href="/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c98.html#wp1141238"><SPAN
class=cXRef_Color>"Call Handler Caller Input Settings" section on
page 19-13</SPAN></A> and the <A
href="/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c75.html#wp1149904"><SPAN
class=cXRef_Color>"Subscriber Caller Input Settings" section on
page 14-23</SPAN></A>. </P><A name=wp1271165></A>
<P class=pBuS_BulletStepsub>•<IMG height=2
src="http://www.cisco.com/univercd/illus/images/blank.gif" width=19 border=0><B
class=cBold>Setting Up a "System Transfers" Phone Number</B>—Refer to the
documentation for the phone system to set up a new phone number. Then, on the
Call Management > Call Routing > Direct Calls page in the
Cisco Unity Administrator, create a routing rule that sends any calls to
the new number to the Subscriber System Transfer conversation. Distribute the
new number only to the subscribers who will use Subscriber System Transfers. See
the <A href="#wp1043504"><SPAN class=cXRef_Color>"Creating and Modifying Call
Routing Rules" section on page 22-3</SPAN></A> and the <A
href="#wp1030787"><SPAN class=cXRef_Color>"Direct Calls and Forwarded Calls
Routing Table Settings" section on page 22-4</SPAN></A> for details on
creating routing rules for direct calls. </P>
<P class=pBuS_BulletStepsub><A
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c12.html#wp1269891">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_chapter09186a0080449c12.html#wp1269891</A></P>
<P class=pBuS_BulletStepsub> </P>
<P class=pBuS_BulletStepsub>Brian</P>
<P class=pBuS_BulletStepsub> </P></DIV></DIV>
<DIV dir=ltr><BR>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Jonathan Charles
[mailto:jonvoip@gmail.com]<BR><B>Sent:</B> Sat 3/11/2006 5:01 PM<BR><B>To:</B>
Brian Henry<BR><B>Cc:</B> adman@adman.net;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Transfer to
MeetMe from Unity<BR></FONT><BR></DIV>
<DIV>What do you mean?<BR><BR>
<DIV><SPAN class=gmail_quote>On 3/11/06, <B class=gmail_sendername>Brian
Henry</B> <<A
href="mailto:Brian.Henry@apptis.com">Brian.Henry@apptis.com</A>>
wrote:</SPAN>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV style="DIRECTION: ltr">
<P><FONT size=2>Did you set you tranfer rule to allow
it?<BR>--------------------------<BR>Sent from my BlackBerry Wireless
Handheld</FONT></P></DIV><FONT size=2></FONT>
<DIV style="DIRECTION: ltr"><SPAN class=e id=q_109eb494abd4ee4a_1><FONT
size=2><BR><BR><BR>-----Original Message-----<BR>From: <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A><BR>To: Adam
Blomfield<BR>CC: Cisco Voip<BR>Sent: Sat Mar 11 15:11:24 2006<BR>Subject: Re:
[cisco-voip] Transfer to MeetMe from Unity<BR><BR>It is opened by an internal
subscriber... After which, someone else dials into the call handler and I want
them to be able to transfer into the meetme (that has already been
opened).<BR><BR><BR><BR>Jonathan<BR><BR><BR>On 3/11/06, Adam Blomfield <<A
href="mailto:adman@adman.net" target=_blank>adman@adman.net</A>>
wrote:<BR><BR> On 3/11/06, Jonathan
Charles <<A href="mailto:jonvoip@gmail.com"
target=_blank>jonvoip@gmail.com</A>>
wrote:<BR> > OK, so, I created a
boat-load of MeetMe numbers, and I want to be able
to<BR> > have users be able to
call a DID, and hit a call handler in unity that
says,<BR> > 'enter a conference
id'... and then transfer them to that meetme
conference<BR> > (which is opened
by an internal subscriber).<BR>
><BR> > However, I keep
getting a 'you can not be transferred to this number,
check<BR> > the number and try
again' from unity if I use the caller system
transfer...<BR> > I have
confirmed the conference is
active...<BR>
><BR> > If I try to just dial
the meetme extension during the greeting, I get 'i
did<BR> > not recognize that as a
valid entry' from unity...<BR>
><BR>
><BR>
><BR> > What am I
missing?<BR>
><BR>
><BR> > Unity version is
4.1(1)<BR>
><BR> > Though it might be
4.2(1) in another hour or
so...<BR> <BR>
MeetMe numbers have to be activated from a 79XX handset using
the<BR> softkeys. TTBOMK there's no
way to have them just sitting open at
all<BR> times waiting for someone to
dial
in.<BR> <BR>
-Adam<BR> <BR><BR><BR></FONT></SPAN></DIV>
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