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size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=695380620-21032006><FONT face=Arial
color=#0000ff size=2>On your IPCC Express system, there should be ringback.wav
(and some others) in wfavvid/Prompts/system/default. You can use that file
as an MOH audio source maybe...</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Wydra,
Jason<BR><B>Sent:</B> Tuesday, March 21, 2006 3:03 PM<BR><B>To:</B> Bill Riley
III; Ed Leatherman<BR><B>Cc:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B>
Re: [cisco-voip] IPCC Dead Air<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Do you have a
microphone? </SPAN></FONT><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> You can make your own.
Otherwise, I’m sure someone probably already has one that they might be willing
to give to you. Also, there must be something already on the CallManager too
since the IP phones have to play alert tones. I’m just not sure where it
is.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoAutoSig><STRONG><B><FONT face="Times New Roman" color=green
size=3><SPAN style="FONT-SIZE: 12pt; COLOR: green">Jason
Wydra</SPAN></FONT></B></STRONG><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><STRONG><B><FONT face="Times New Roman" color=green
size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: green">Consultant<o:p></o:p></SPAN></FONT></B></STRONG></P>
<P class=MsoNormal><STRONG><B><FONT face="Times New Roman" color=green
size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: green">burwood</SPAN></FONT></B></STRONG><FONT
face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: navy; FONT-FAMILY: Arial">
</SPAN></FONT><STRONG><B><FONT face="Times New Roman" color=navy size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: navy">group, inc.</SPAN></FONT></B></STRONG><FONT
color=navy size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: navy"><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Bill Riley
III<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, March 21,
2006 1:14 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Ed
Leatherman<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] IPCC Dead
Air</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Yes that is where it is
happening. Does anyone have or know where I can get a MOH of a phone
ringing. I will try to only post this once. </SPAN></FONT><FONT
face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Ed
Leatherman [mailto:ealeatherman@gmail.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, March 21, 2006 12:28
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Bill Riley
III<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] IPCC Dead
Air</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Is this where the call is in the process of
being transfered to an agent and is on hold? If so you can setup a music on hold
file of a phone ringing and set it up for (I think) network hold audio source
for your JTAPI lines. Then when the call goes on hold while its ringing at the
agent, the caller will hear ringback. <o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">On 3/21/06, <B><SPAN
style="FONT-WEIGHT: bold">Bill Riley III</SPAN></B> <<A
href="mailto:BRiley@jackhenry.com">BRiley@jackhenry.com</A>>
wrote:</SPAN></FONT></SPAN><o:p></o:p></P>
<DIV>
<DIV>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">I have a
CCM 4.1.3 SR2 with IPCC Enhanced 4.0(2)_Build005. I have all of the calls going
to this central call center. The Call center is setup with one queue with about
4 to 5 people signed in at any given time. When I call into the numbers that are
sent to the call center I hear a small amount of ring back and I can also see in
the router where the POTS call is accepted and sent to the Call Manager. I then
hear about 6-8 seconds of silence while the IPCC server has accepted the call
and waits for an agent to pick it up. The call is not in a queued state, there
are agents available. The customer does not want an initial greeting when the
call comes in, they want it to go directly to an agent and have the agent
answer. The problem is this amount of dead air during the time IPCC accepts it
and the time an agent answers it. Some of the external callers think they are
getting dropped because they hear dead air and no ring back. Is there anyway to
have the call center server, or something, keep sending ring back to the outside
callers until the agent picks up the phone. <o:p></o:p></SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks,</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Bill
Riley</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Network
Engineer</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Jack Henry &
Associates</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Office:417-888-4900</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
href="mailto:briley@jackhenry.com" target=_blank>briley@jackhenry.com</A>
</SPAN></FONT><o:p></o:p></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt"><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><BR><BR clear=all><BR>-- <BR>Ed Leatherman<BR>IP
Telephony Coordinator<BR><st1:place w:st="on"><st1:PlaceName w:st="on">West
Virginia</st1:PlaceName> <st1:PlaceType
w:st="on">University</st1:PlaceType></st1:place><BR>Telecommunications and
Network Operations <o:p></o:p></SPAN></FONT></P></DIV><!--[object_id=#jackhenry.com#]-->
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