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<DIV><FONT size=2>How about using a simple tone on hold for this? I know it's
not ringback, but at least it wouldn't disrupt or confuse people with ringback
on other held calls.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>I'm pretty sure, I've called callcentres before that ring and
then go into hold time. You say they don't want a greeting, but how about a
small message like 'please wait while an agent prepares to take your call' or
something like that and then the hold tone wav file.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Network Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>Sanity First : Number of days with fewer than<BR>50 messages in my inbox at
the end of the day: 14</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=BRiley@jackhenry.com href="mailto:BRiley@jackhenry.com">Bill Riley
III</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=Matt.Slaga@us.didata.com
href="mailto:Matt.Slaga@us.didata.com">Matt Slaga (US)</A> ; <A
title=rlatorre@unislumin.com href="mailto:rlatorre@unislumin.com">Ryan
LaTorre</A> ; <A title=jwydra@Burwood.com
href="mailto:jwydra@Burwood.com">Wydra, Jason</A> ; <A
title=ealeatherman@gmail.com href="mailto:ealeatherman@gmail.com">Ed
Leatherman</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, March 21, 2006 3:36
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] IPCC Dead
Air</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Well that was how I
was going to do it so looks like I need a plan B. Anyone have any other
suggestions? <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Matt
Slaga (<st1:country-region w:st="on"><st1:place
w:st="on">US</st1:place></st1:country-region>)
[mailto:Matt.Slaga@us.didata.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, March 21, 2006 2:24
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Ryan LaTorre; Wydra,
Jason; Bill Riley III; Ed Leatherman<BR><B><SPAN
style="FONT-WEIGHT: bold">Cc:</SPAN></B> <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [cisco-voip] IPCC Dead
Air</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">You should be careful
on how you apply this. If you set this to network hold on the CTI ports
used for IPCC Express, anytime your agents park a user or put them on another
type of network hold, that is the MoH they will hear. That could be a
little disconcerting to listen to ringback tone while on
hold.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Ryan LaTorre<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, March 21, 2006 3:08
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Wydra, Jason; Bill
Riley III; Ed Leatherman<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] IPCC Dead
Air</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">On your IPCC Express
system, there should be ringback.wav (and some others) in
wfavvid/Prompts/system/default. You can use that file as an MOH audio
source maybe...</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Wydra,
Jason<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, March
21, 2006 3:03 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Bill
Riley III; Ed Leatherman<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] IPCC Dead
Air</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Do you have a
microphone? </SPAN></FONT><FONT face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> You can make your
own. Otherwise, I’m sure someone probably already has one that they might be
willing to give to you. Also, there must be something already on the
CallManager too since the IP phones have to play alert tones. I’m just not
sure where it is.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoAutoSig><STRONG><B><FONT face="Times New Roman" color=green
size=3><SPAN style="FONT-SIZE: 12pt; COLOR: green">Jason
Wydra</SPAN></FONT></B></STRONG><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><STRONG><B><FONT face="Times New Roman" color=green
size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: green">Consultant<o:p></o:p></SPAN></FONT></B></STRONG></P>
<P class=MsoNormal><STRONG><B><FONT face="Times New Roman" color=green
size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: green">burwood</SPAN></FONT></B></STRONG><FONT
face=Arial color=navy size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: navy; FONT-FAMILY: Arial">
</SPAN></FONT><STRONG><B><FONT face="Times New Roman" color=navy size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: navy">group,
inc.</SPAN></FONT></B></STRONG><FONT color=navy size=1><SPAN
style="FONT-SIZE: 9pt; COLOR: navy"><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Bill Riley
III<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, March 21,
2006 1:14 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Ed
Leatherman<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] IPCC Dead
Air</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Yes that is where it
is happening. Does anyone have or know where I can get a MOH of a phone
ringing. I will try to only post this once. </SPAN></FONT><FONT
face=Wingdings color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Ed
Leatherman [mailto:ealeatherman@gmail.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, March 21, 2006 12:28
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Bill Riley
III<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] IPCC Dead
Air</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Is this where the call is in the process
of being transfered to an agent and is on hold? If so you can setup a music on
hold file of a phone ringing and set it up for (I think) network hold audio
source for your JTAPI lines. Then when the call goes on hold while its ringing
at the agent, the caller will hear ringback. <o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">On 3/21/06, <B><SPAN
style="FONT-WEIGHT: bold">Bill Riley III</SPAN></B> <<A
href="mailto:BRiley@jackhenry.com">BRiley@jackhenry.com</A>>
wrote:</SPAN></FONT></SPAN><o:p></o:p></P>
<DIV>
<DIV>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">I have a
CCM 4.1.3 SR2 with IPCC Enhanced 4.0(2)_Build005. I have all of the calls
going to this central call center. The Call center is setup with one queue
with about 4 to 5 people signed in at any given time. When I call into the
numbers that are sent to the call center I hear a small amount of ring back
and I can also see in the router where the POTS call is accepted and sent to
the Call Manager. I then hear about 6-8 seconds of silence while the IPCC
server has accepted the call and waits for an agent to pick it up. The call is
not in a queued state, there are agents available. The customer does not want
an initial greeting when the call comes in, they want it to go directly to an
agent and have the agent answer. The problem is this amount of dead air during
the time IPCC accepts it and the time an agent answers it. Some of the
external callers think they are getting dropped because they hear dead air and
no ring back. Is there anyway to have the call center server, or something,
keep sending ring back to the outside callers until the agent picks up the
phone. <o:p></o:p></SPAN></FONT></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks,</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Bill
Riley</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Network
Engineer</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Jack Henry &
Associates</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Office:417-888-4900</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><A
href="mailto:briley@jackhenry.com" target=_blank>briley@jackhenry.com</A>
</SPAN></FONT><o:p></o:p></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt"><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><BR><BR clear=all><BR>-- <BR>Ed Leatherman<BR>IP
Telephony Coordinator<BR><st1:place w:st="on"><st1:PlaceName w:st="on">West
Virginia</st1:PlaceName> <st1:PlaceType
w:st="on">University</st1:PlaceType></st1:place><BR>Telecommunications and
Network Operations <o:p></o:p></SPAN></FONT></P>
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