<br><font size=2 face="sans-serif">If I remember correctly you can do the play prompt but there is a check box for "allow to be interupted"</font>
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<br><font size=2 face="sans-serif">I have the same problem and this is how I got around it I am on IPCC 4 however</font>
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<br><font size=2 face="sans-serif">Craig<br>
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<td><font size=1 face="sans-serif"><b>"Bill Riley III" <BRiley@jackhenry.com></b></font>
<br><font size=1 face="sans-serif">Sent by: cisco-voip-bounces@puck.nether.net</font>
<p><font size=1 face="sans-serif">03/22/2006 08:08 AM</font>
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<br><font size=1 face="sans-serif"> To: "Matt Slaga \(US\)" <Matt.Slaga@us.didata.com>, "Ryan LaTorre" <rlatorre@unislumin.com>, "Wydra, Jason" <jwydra@Burwood.com>, "Ed Leatherman" <ealeatherman@gmail.com></font>
<br><font size=1 face="sans-serif"> cc: cisco-voip@puck.nether.net</font>
<br><font size=1 face="sans-serif"> Subject: Re: [cisco-voip] IPCC Dead Air</font></table>
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<br><font size=2 color=#000080 face="Arial">I tried putting the call on hold first thing after the accept step in the script, and while this did work I was going to run into the problem Matt talked about where if the agent put me on hold I would hear ringing which I do not want, but transfer would have worked O.K. So I am back to suggestions. Is there any script command that can play a file in the background until the agent answers? I thought about the play prompt command but that would pause at the prompt until it was done playing and then continue with the script so I don't think that will work for me. </font>
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<br><font size=2 face="Tahoma"><b>From:</b> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bill Riley III<b><br>
Sent:</b> Tuesday, March 21, 2006 2:48 PM<b><br>
To:</b> Matt Slaga (US); Ryan LaTorre; Wydra, Jason; Ed Leatherman<b><br>
Cc:</b> cisco-voip@puck.nether.net<b><br>
Subject:</b> Re: [cisco-voip] IPCC Dead Air</font>
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<br><font size=2 color=#000080 face="Arial">Actually I think I may be OK. I will use the Ringback.wav file for my user on hold source and place the caller on hold first in the IPCC script. When they transfer the call it should play the network MOH setting and not the user hold setting. </font>
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<br><font size=2 face="Tahoma"><b>From:</b> Matt Slaga (US) [mailto:Matt.Slaga@us.didata.com] <b><br>
Sent:</b> Tuesday, March 21, 2006 2:24 PM<b><br>
To:</b> Ryan LaTorre; Wydra, Jason; Bill Riley III; Ed Leatherman<b><br>
Cc:</b> cisco-voip@puck.nether.net<b><br>
Subject:</b> RE: [cisco-voip] IPCC Dead Air</font>
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<br><font size=2 color=blue face="Arial">You should be careful on how you apply this. If you set this to network hold on the CTI ports used for IPCC Express, anytime your agents park a user or put them on another type of network hold, that is the MoH they will hear. That could be a little disconcerting to listen to ringback tone while on hold.</font>
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<br><font size=2 face="Tahoma"><b>From:</b> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ryan LaTorre<b><br>
Sent:</b> Tuesday, March 21, 2006 3:08 PM<b><br>
To:</b> Wydra, Jason; Bill Riley III; Ed Leatherman<b><br>
Cc:</b> cisco-voip@puck.nether.net<b><br>
Subject:</b> Re: [cisco-voip] IPCC Dead Air</font>
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<br><font size=2 color=blue face="Arial">On your IPCC Express system, there should be ringback.wav (and some others) in wfavvid/Prompts/system/default. You can use that file as an MOH audio source maybe...</font>
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<br><font size=2 face="Tahoma"><b>From:</b> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Wydra, Jason<b><br>
Sent:</b> Tuesday, March 21, 2006 3:03 PM<b><br>
To:</b> Bill Riley III; Ed Leatherman<b><br>
Cc:</b> cisco-voip@puck.nether.net<b><br>
Subject:</b> Re: [cisco-voip] IPCC Dead Air</font>
<br><font size=2 color=#000080 face="Arial">Do you have a microphone? </font><font size=2 color=#000080 face="Wingdings">J</font><font size=2 color=#000080 face="Arial"> You can make your own. Otherwise, I'm sure someone probably already has one that they might be willing to give to you. Also, there must be something already on the CallManager too since the IP phones have to play alert tones. I'm just not sure where it is.</font>
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<br><font size=3 color=#008000 face="Times New Roman"><b>Jason Wydra</b></font>
<br><font size=1 color=#008000 face="Times New Roman"><b>Consultant</b></font>
<br><font size=1 color=#008000 face="Times New Roman"><b>burwood</b></font><font size=1 color=#000080 face="Arial"> </font><font size=1 color=#000080 face="Times New Roman"><b>group, inc.</b></font>
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<br><font size=2 face="Tahoma"><b>From:</b> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Bill Riley III<b><br>
Sent:</b> Tuesday, March 21, 2006 1:14 PM<b><br>
To:</b> Ed Leatherman<b><br>
Cc:</b> cisco-voip@puck.nether.net<b><br>
Subject:</b> Re: [cisco-voip] IPCC Dead Air</font>
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<br><font size=2 color=#000080 face="Arial">Yes that is where it is happening. Does anyone have or know where I can get a MOH of a phone ringing. I will try to only post this once. </font><font size=2 color=#000080 face="Wingdings">J</font><font size=2 color=#000080 face="Arial"> </font>
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<br><font size=2 face="Tahoma"><b>From:</b> Ed Leatherman [mailto:ealeatherman@gmail.com] <b><br>
Sent:</b> Tuesday, March 21, 2006 12:28 PM<b><br>
To:</b> Bill Riley III<b><br>
Cc:</b> cisco-voip@puck.nether.net<b><br>
Subject:</b> Re: [cisco-voip] IPCC Dead Air</font>
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<br><font size=3 face="Times New Roman">Is this where the call is in the process of being transfered to an agent and is on hold? If so you can setup a music on hold file of a phone ringing and set it up for (I think) network hold audio source for your JTAPI lines. Then when the call goes on hold while its ringing at the agent, the caller will hear ringback. </font>
<br><font size=3 face="Times New Roman">On 3/21/06, <b>Bill Riley III</b> <</font><a href=mailto:BRiley@jackhenry.com><font size=3 color=blue face="Times New Roman"><u>BRiley@jackhenry.com</u></font></a><font size=3 face="Times New Roman">> wrote:</font>
<p><font size=3 face="Times New Roman">I have a CCM 4.1.3 SR2 with IPCC Enhanced 4.0(2)_Build005. I have all of the calls going to this central call center. The Call center is setup with one queue with about 4 to 5 people signed in at any given time. When I call into the numbers that are sent to the call center I hear a small amount of ring back and I can also see in the router where the POTS call is accepted and sent to the Call Manager. I then hear about 6-8 seconds of silence while the IPCC server has accepted the call and waits for an agent to pick it up. The call is not in a queued state, there are agents available. The customer does not want an initial greeting when the call comes in, they want it to go directly to an agent and have the agent answer. The problem is this amount of dead air during the time IPCC accepts it and the time an agent answers it. Some of the external callers think they are getting dropped because they hear dead air and no ring back. Is there anyway to have the call center server, or something, keep sending ring back to the outside callers until the agent picks up the phone. </font>
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<p><font size=2 face="Arial">Thanks,</font>
<p><font size=2 face="Arial">Bill Riley</font>
<p><font size=2 face="Arial">Network Engineer</font>
<p><font size=2 face="Arial">Jack Henry & Associates</font>
<p><font size=2 face="Arial">Office:417-888-4900</font>
<p><a href=mailto:briley@jackhenry.com target=_blank><font size=2 color=blue face="Arial"><u>briley@jackhenry.com</u></font></a><font size=2 face="Arial"> </font>
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