We route 911 and 9.911 also. We include that as part of training when we install IP sets, and I also remind all the contact folks once a month in our maintenance notice. We also stress that even if they dont mean to call it, to stay on the line and let the dispatcher know they arent having an emergency. We still get some hang ups to 911 though, i'm not sure what else to do about it - management doesnt want us changing the dial patterns.
<br><br>The message about connecting to emergency services is a good idea.<br><br><div><span class="gmail_quote">On 3/29/06, <b class="gmail_sendername">Pritchard, Jon</b> <<a href="mailto:Jon_Pritchard@adp.com">Jon_Pritchard@adp.com
</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div style="direction: ltr;">
<div>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">We limit to 9.911 for many of our customers
and in states where it's required (like California) we label th phones.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Some customers opt for an outdial code of 8
instead of 9. That helps a lot.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Jon</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="3" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> Voll, Scott
[mailto:<a href="mailto:Scott.Voll@wesd.org" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Scott.Voll@wesd.org</a>] <br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, March 29, 2006
3:31 PM</span></font></p></div><font face="Tahoma" size="2"></font><div style="direction: ltr;"><span class="q"><font face="Tahoma" size="2"><br>
<b><span style="font-weight: bold;">To:</span></b> Lelio Fulgenzi; Bill Riley
III; Pritchard, Jon<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br></font></span></div>
<div style="direction: ltr;"><span class="e" id="q_10a490fd79cbf01a_2">
<font face="Tahoma" size="2"><b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] CDR
report</font></span></div><div style="direction: ltr;"><p></p>
</div></div><div style="direction: ltr;"><span class="e" id="q_10a490fd79cbf01a_4">
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I keep them in for slapping the end users
who keep calling 911 then hanging up.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Speaking of that, what does everyone else
do? I route both 9.911 and 911. But I'm seeing a lot of 911
calls. Have people moved to dialing 8. rather then 9. or are people not
routing 911 and only 9.911.</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Scott</span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<div>
<div style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr align="center" size="2" width="100%">
</span></font></div>
<p><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip-bounces@puck.nether.net</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Lelio Fulgenzi<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, March 29, 2006
3:20 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Bill Riley III; Pritchard, Jon<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] CDR
report</span></font></p>
</div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">There is a service parameter to enable/disable 0 lenght
CDRs. I keep them in for troubleshooting.</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<blockquote style="border-style: none none none solid; border-color: -moz-use-text-color -moz-use-text-color -moz-use-text-color black; border-width: medium medium medium 1.5pt; margin: 5pt 0in 5pt 3.75pt; padding: 0in 0in 0in 4pt;">
<div>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">----- Original Message ----- </span></font></p>
</div>
<div>
<p style="background: rgb(228, 228, 228) none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">
From:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> <a href="mailto:BRiley@jackhenry.com" title="BRiley@jackhenry.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Bill Riley III</a>
</span></font></p>
</div>
<div>
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">To:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> <a href="mailto:Jon_Pritchard@adp.com" title="Jon_Pritchard@adp.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Pritchard, Jon</a>
</span></font></p>
</div>
<div>
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">Cc:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> <a href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
cisco-voip@puck.nether.net</a>
</span></font></p>
</div>
<div>
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">Sent:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> Wednesday, March
29, 2006 5:49 PM</span></font></p>
</div>
<div>
<p><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; font-weight: bold;">Subject:</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> Re: [cisco-voip]
CDR report</span></font></p>
</div>
<div>
<p><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
</div>
<p style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I used a SQL query and
then converted the time in Excel. I took out the calls that were 0 and
less but isn't there a way to stop them from being logged in the first place. <br>
<br>
<br>
SELECT dateTimeOrigination, callingPartyNumber,
finalCalledPartyNumber, originalCalledPartyNumber, duration<br>
FROM CallDetailRecord<br>
WHERE (callingPartyNumber LIKE '13%') AND (duration
> '0') AND (dateTimeOrigination < '1143615600') AND (dateTimeOrigination
> '1138777200')<br>
<br>
-----Original Message-----<br>
From: Pritchard, Jon [mailto:<a href="mailto:Jon_Pritchard@adp.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Jon_Pritchard@adp.com</a>] <br>
Sent: Wednesday, March 29, 2006 4:45 PM<br>
To: Bill Riley III<br>
Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a><br>
Subject: RE: [cisco-voip] CDR report<br>
<br>
No dice. We wrote our own. For a third party take a look at
Syn-Apps call accounting. They do good stuff.<br>
<br>
Jon<br>
<br>
-----------------------------------------------<br>
<br>
Date: Wed, 29 Mar 2006 15:49:49 -0600<br>
From: "Bill Riley III" <<a href="mailto:BRiley@jackhenry.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">BRiley@jackhenry.com</a>><br>
Subject: [cisco-voip] CDR report<br>
To: <<a href="mailto:cisco-voip@puck.nether.net" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">cisco-voip@puck.nether.net</a>><br>
Message-ID:<br>
<<a href="mailto:13591CB4B2359F4D96E2606DD6B840A0024B7BBD@smoxchg.jhacorp.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">13591CB4B2359F4D96E2606DD6B840A0024B7BBD@smoxchg.jhacorp.com</a>>
<br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
I have a customer that wants to get all of the calls a certain group of
extensions made for the last 60 days. I am using the built in CDR analysis and
reporting and when I go to CDR>search>by User/Extension and put in the
extensions I want to search by, 13XX, and the date ranges, it only gives me the
first 100 rows. How do I increase the output so it will not be truncated? <br>
<br>
<br>
Thanks,<br>
<br>
Bill Riley<br>
<br>
<br>
All Content of this document is ADP Confidential 2006<br>
Jon Pritchard - Sr. Network Engineer<br>
Network Solutions Group<br>
ADP Dealer Services, 2525 SW First
Avenue, Portland, OR 97201<br>
phone: (503) 205-4428, fax: (503) 402-3277<br>
email: <a href="mailto:Jon_Pritchard@adp.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">Jon_Pritchard@adp.com</a><br>
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