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<DIV dir=ltr align=left><SPAN class=625322519-03042006><FONT face=Arial
color=#0000ff size=2>Make sure you are not using shared lines or duplicate
directory numbers for your agents.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=625322519-03042006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>James
Grace<BR><B>Sent:</B> Monday, April 03, 2006 10:48 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Cc:</B>
ask-icd-ivr-support@external.cisco.com<BR><B>Subject:</B> [cisco-voip] why do
the agent go into reserve<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">We are running ipcc express for the
first time today. And for some reason agents are going into state
“reserve” im not sure why and what is it <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=4><SPAN
style="FONT-SIZE: 13.5pt; FONT-FAMILY: Arial">James D. Grace</SPAN></FONT><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">CCNP CCNA MCSE
MCDBA</SPAN></FONT></B></STRONG><o:p></o:p></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sr. System Engineer / Professional
Svc.</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><STRONG><B><FONT face="Baskerville Old Face" size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: 'Baskerville Old Face'">Digitel
Corporation</SPAN></FONT></B></STRONG><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV></BODY></HTML>
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