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</HEAD><BODY bgcolor=white lang=EN-US link=blue vlink=blue><DIV>
<div class=Section1>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'>always verify the latest compatibility matrix
from cisco before any upgrades.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><a
href="http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm">http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><a
href="http://www.cisco.com/kobayashi/sw-center/telephony/ics-7750/ics-compatibility.shtml">http://www.cisco.com/kobayashi/sw-center/telephony/ics-7750/ics-compatibility.shtml</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><a
href="http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm#CompatibleApplications">http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm#CompatibleApplications</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=4
face="Times New Roman"><span style='font-size:14.0pt'>I prepared a DOC to upgrade
from 3.3(3) to 4.0(1) for your reference….<o:p></o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><font
size=4 face="Times New Roman"><span style='font-size:14.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><font
size=4 face="Times New Roman"><span style='font-size:14.0pt'>Upgrading the
Publisher from 3.3(3) to 4.0(1)/4.0(2) on MCS7800 Series<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l8 level1 lfo9;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Remove the
System from the NT Domain or Microsoft Active Directory Domain<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-indent:.5in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>and Reboot the Server
(Required, If Configured)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l8 level1 lfo9;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Disable and
Stop Third-Party, Cisco-Verified, and Cisco-Provided Co resident<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='margin-left:.25in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> Applications and
Reboot the Server (Required)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l8 level1 lfo9;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Install and
Configure CIPT Backup and Restore (BARS) Version 4.0(2) (or Later)</span><o:p></o:p></font></li>
</ul>
<p class=MsoNormal style='margin-left:.25in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l8 level1 lfo9;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Run the Cisco
CallManager Upgrade Assistant Utility on All Servers in the<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='margin-left:.25in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> Cluster (Strongly
Recommended)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'> </span></font><font
color="#1b1b1b"><span style='color:#1B1B1B'><a
href="http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml">http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml</a>.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l6 level1 lfo10;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Upgrade the
Operating System to Cisco-Provided Version 2000.2.6 (or Later)<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-indent:.5in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>(Required)-</span>
2000.2.6.sr1<o:p></o:p></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color="#1b1b1b"
face="Times New Roman"><span style='font-size:12.0pt;color:#1B1B1B'><a
href="http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml">http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml</a></span></font><font
color=black><span style='color:black'>.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l6 level1 lfo10;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Download and
Install the Latest Cisco IP Telephony Server Operating System<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-indent:.5in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Service Release
(Required)<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color="#1b1b1b"
face="Times New Roman"><span style='font-size:12.0pt;color:#1B1B1B'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color="#1b1b1b"
face="Times New Roman"><span style='font-size:12.0pt;color:#1B1B1B'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color="#1b1b1b"
face="Times New Roman"><span style='font-size:12.0pt;color:#1B1B1B'><a
href="http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml">http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml</a></span></font><font
color=black><span style='color:black'>.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.25in;text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l9 level1 lfo8;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Download and
Install the Latest OS-Related Security Hotfixes (If Any)<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l9 level1 lfo8;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Install
Microsoft SQL Server 2000, Service Pack 3a (Required)</span><o:p></o:p></font></li>
</ul>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l9 level1 lfo8;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>CallManager
4.0 Installation, Upgrade, and Recovery Disk 1 of 2 into the drive. and Insert
it into the drive. Cisco CallManager 4.0(1) Installation, Upgrade, and
Recovery Disk 1 and 2<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l9 level1 lfo8;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:windowtext'>Locate the Cisco CallManager 4.0
Installation, Upgrade, and Recovery Disk 1 of 2 into the drive. and insert
it into the drive.The installation process automatically starts.</span></font>
Continue the installation by proceeding to <font color="#1b1b1b"><span
style='color:#1B1B1B'>“Upgrading Related Cisco CallManager Services and
Detecting the Server (Required)” </span></font>section.<o:p></o:p></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l4 level1 lfo7;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>To confirm which version of Cisco CallManager you
are upgrading from and which version you are upgrading to, click yes.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l4 level1 lfo7;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>To confirm that you have disabled antivirus and
intrusion detection software, click yes.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l4 level1 lfo7;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>If you have not installed Microsoft SQL 2000
Service Pack 3a (or a later version), an error message displays. <o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'>To obtain the
service pack and corresponding readme documentation, go to<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color="#1b1b1b"
face="Times New Roman"><span style='font-size:12.0pt;color:#1B1B1B'><a
href="http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml">http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml</a></span></font><font
color=black><span style='color:black'>.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><i><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black;font-style:
italic'>Note: </span>If you just installed the service pack, you must insert
the Cisco CallManager Installation, Upgrade, and Recovery Disk 1 of 2 again
after the service pack installs and the server reboots; continue to wait while the
Cisco IP telephony application prepares to install</font></i><font color=black><span
style='color:black'>.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>The Preparing to Install window displays while
the installation program copies files to your server. This process takes
approximately 10 minutes. Do not click cancel.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>The Resuming the InstallShield Wizard window
displays. Click Next.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-indent:3.0pt;text-autospace:none'><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Enter the administrator password. Click Next.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Enter the private password phrase for the
cluster; confirm the private password phrase and click next.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-indent:3.0pt;text-autospace:none'><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>To begin the installation, click Install.The
status window displays. Do not click cancel.<o:p></o:p></span></font></li>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>If you are using the Cisco CallManager 4.0(2)
installation disks, a message displays that indicates that you need to
insert the next upgrade disk. Perform the following steps:<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-indent:3.0pt;text-autospace:none'><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Insert the Cisco CallManager 4.0(2) Installation,
Upgrade, and Recovery Disk 2 and click OK.A message displays that indicate
that you need to install the first upgrade disk again.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-indent:3.0pt;text-autospace:none'><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Insert the Cisco CallManager 4.0(2) Installation,
Upgrade, and Recovery Disk 1 of 2 and click OK.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='color:black;mso-list:l3 level1 lfo6;text-autospace:
none'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Click Finish.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><b><font
size=3 face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>Reverting
to the Previous Configuration after an Upgrade Attempt<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Perform the following
procedure, depending on whether you are reverting the publisher database server
or the subscriber server(s):<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>Publisher
Database Server<o:p></o:p></span></font></b></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l7 level1 lfo5;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Reinstall the
operating system by using Cisco-provided operating system version 2000.2.4
or later.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l7 level1 lfo5;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>You must
perform this task by using the Cisco-provided disks that shipped with
Cisco CallManager server.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l7 level1 lfo5;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Using the
disks that originally shipped with Cisco CallManager, reinstall a version
of Cisco CallManager 3.2, 3.3, or 4.0.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l7 level1 lfo5;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>If you
upgraded from Cisco CallManager 3.3, install and configure the Cisco IP Telephony
Backup and Restore System (BARS).<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l7 level1 lfo5;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Perform the
necessary upgrade(s) to match the most recent successful backup.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l7 level1 lfo5;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Restore the
data.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><i><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-style:italic'>Note:
To revert to the pre-upgrade configuration, you must restore the version of
Cisco Call Manager that was in effect when the last successful backup occurred.<o:p></o:p></span></font></i></p>
<p class=MsoNormal style='text-autospace:none'><i><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-style:italic'><o:p> </o:p></span></font></i></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'><o:p> </o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><b><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>Subscriber
Server(s)<o:p></o:p></span></font></b></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo4;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Reinstall the
operating system by using Cisco-provided operating system version 2000.2.4
or later. You must perform this task by using the Cisco-provided disks
that shipped with Cisco CallManager server.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo4;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Using the
disks that originally shipped with Cisco CallManager, reinstall a version
of Cisco CallManager 3.2, 3.3, or 4.0 (depends on the original disks).<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l1 level1 lfo4;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>If you
upgraded from Cisco CallManager 3.3, install and configure the Cisco IP
Telephony Backup and Restore System (BARS).<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><b><font
size=3 face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>Reverting
Upgraded Cisco IP Telephony Applications After You<o:p></o:p></span></font></b></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><b><font
size=3 face="Times New Roman"><span style='font-size:12.0pt;font-weight:bold'>Revert
Cisco CallManager<o:p></o:p></span></font></b></p>
<p class=MsoNormal align=center style='text-align:center;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><i><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-style:italic'>Note:
After you revert the entire cluster to a previous version of Cisco CallManager,
you must revert integrated Cisco IP telephony applications. You must revert
these integrated applications to the version that is compatible with the
reverted Cisco CallManager. To revert the application, perform the following
procedure:<o:p></o:p></span></font></i></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>From the application
server or the client workstation, if applicable, browse into the reverted
server that is running Cisco CallManager Administration and log in with
administrative privileges.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<ul style='margin-top:0in' type=disc>
<li class=MsoNormal style='mso-list:l5 level1 lfo3;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>From the
Application menu, choose Install Plugins.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo3;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Click the
appropriate plugin, as seen in the following list:<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo3;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Cisco
Telephony Service Provider </span>for Cisco SoftPhone<o:p></o:p></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo3;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Cisco JTAPI </span>for
any application that interfaces with Cisco CallManager by using JTAPI.<o:p></o:p></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo3;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>To complete
the installation, follow the prompts in the window.<o:p></o:p></span></font></li>
<li class=MsoNormal style='mso-list:l5 level1 lfo3;text-autospace:none'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>Perform this
procedure on all servers in cluster where the application is installed.<o:p></o:p></span></font></li>
</ul>
<p class=MsoNormal style='text-autospace:none'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:
10.0pt;font-family:Tahoma;color:black'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black'>ALI Rijas</span></font></b></strong><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black'>Systems-Network</span></font></b></strong><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black'>EPBX-+91-44-22623880
Extn :6226</span></font></b></strong><font color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black'>VoIP - 248-994-4858</span></font></b></strong><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;color:black'>Covansys <st1:country-region
w:st="on"><st1:place w:st="on">India</st1:place></st1:country-region> Pvt.Ltd</span></font></b></strong><o:p></o:p></p>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>ciscozest<br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, April 08, 2006
12:01 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Fw: Need
Advice on CCM and Unity Upgrade steps:</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi,</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Please correct me if I am still wrong. thanks</span></font><o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>CallManager upgrade steps:</span></font><o:p></o:p></p>
</div>
<ol start=1 type=1>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Uninstall existing BARS software</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>upgrade to version 3.3(5).</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>upgrade OS to 2000.4.2 with latest sr</span></font>
<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>upgrade to version 4.1(3)</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Install with BARS 4.0(9)</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>backup CCM 4.1(3) config to remote drive</span></font>
<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>restore BARS to new CM 4.1(3) on the new
hardware<o:p></o:p></span></font></li>
</ol>
</blockquote>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>All our unity servers are Voice messaging only.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Unity Upgrade Path:</span></font><o:p></o:p></p>
</div>
<ol start=1 type=1>
<ol start=1 type=1>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l2 level2 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>upgrade Unity TSP to version
8.0(1) which is compatible with CCM 4.1(3) - new H/W
servers and then test</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l2 level2 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>upgrade unity to version
4.0(4)</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l2 level2 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>upgrade to unity version
4.1(1)</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l2 level2 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Install Dirt and back up to
remote drive</span></font> <o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l2 level2 lfo2'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>restore unity to the new H/W
server running Unity 4.1(1).</span></font><o:p></o:p></li>
</ol>
</ol>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>How to ensure that all phone setting and content of vm will
be retained after the upgrade? Any idea? Thank you</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>----- Original Message ----- <br>
From: "Ryan Ratliff" <</span></font><a
href="mailto:rratliff@cisco.com"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>rratliff@cisco.com</span></font></a><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>><br>
To: "Robin H" <</span></font><a href="mailto:ciscozest@gmail.com"><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>ciscozest@gmail.com</span></font></a><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>><br>
Cc: <</span></font><a href="mailto:cisco-voip@puck.nether.net"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>cisco-voip@puck.nether.net</span></font></a><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>><br>
Sent: Saturday, April 01, 2006 12:06 AM<br>
Subject: Re: [cisco-voip] Need Advice on CCM and Unity Upgrade steps:<br>
<br>
<br>
Where is the step where you upgrade from 3.3(5) to 4.1(3)? Remember
<br>
you can't take a backup at 3.3(5) and restore it on to 4.1(3).<br>
<br>
-Ryan<br>
<br>
On Mar 31, 2006, at 8:45 AM, Robin H wrote:<br>
<br>
I have following servers:<br>
CallManager version 3.1(4)b with BARS 3.5(53)<br>
Unity 3.1(4)<br>
<br>
Need to upgrade to CM 4.1(3) and Unity 4.1(1) using New Hardware.<br>
Current user data on both CCM and Unity must be retained.<br>
<br>
CallManager upgrade steps:<br>
1. upgrade to version 3.3(5).<br>
2. Uninstall existing BARS software<br>
3. Install with BARS 4.0(9)<br>
4. backup CCM config to remote drive using BARS 4.0(9)<br>
5. install BARS 4.0(9) on CM version 4.1(3)sr3<br>
6. restore BARS to new CM 4.1(3) on the new hardware<br>
<br>
Unity upgrade steps: ???<br>
<br>
Can anyone advice me the correct migration steps for CCM and Unity?<br>
Thanks<br>
<br>
_______________________________________________<br>
cisco-voip mailing list<br>
</span></font><a href="mailto:cisco-voip@puck.nether.net"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>cisco-voip@puck.nether.net</span></font></a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>https://puck.nether.net/mailman/listinfo/cisco-voip</span></font></a><o:p></o:p></p>
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