<div>Hi Kevin,</div>
<div> </div>
<div>Sorry, another 2 questions...</div>
<div>1. Do I need any other software to allow CCM to handle the outside incoming call transfered to IP Phone? (like a greeting prompt to input extension number)<br> </div>
<div>2. Can CCM and Nortel 61 PBX run the feature such as ring back to each other in the hybrid system ? (both IP phone and PBX phone exist in the enterprise, when IP Phone makes call to PBX phone with no answer or vice versa, the phone can provide ring back / call back function)
<br> </div>
<div>Thanks a lot.</div>
<div> </div>
<div> </div>
<div>Regards,</div>
<div> </div>
<div>Alan</div>
<div> </div>
<div><span class="gmail_quote">2006/4/14, Kevin Thorngren <<a href="mailto:kthorngr@cisco.com">kthorngr@cisco.com</a>>:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Hi Alan,<br><br>Good. I am not sure why the softphone does not play outside dialtone.<br>The CCM will signal the phone to play outside dialtone. It will then
<br>be up to the phone to do so. If the 7960 and the softphone have the<br>same Calling Search Space assigned to both the device level<br>configuration and the line level then the behavior should be the same.<br><br>Kevin
<br>On Apr 14, 2006, at 4:32 AM, Alan Su wrote:<br><br>> Hi Kevin,<br>><br>> I can get the secondary dial tone now, actually I didn't do any<br>> change. I just try on 7960G IP Phone instead of SoftPhone. It should
<br>> be working all the time, just not in Softphone. I'll try to figure out<br>> why there is no dialtone on Softphone. Thanks so so much ~~<br>><br>><br>> Regards,<br>><br>> Alan<br>><br>><br>
> ¦b 2006/4/14¡AAlan Su <<a href="mailto:cj.alan@gmail.com">cj.alan@gmail.com</a>> ¼¶¼g¡G Hi Kevin,<br>>><br>>> Sorry I had typo, what I meant is I want to hear the outside tone<br>>> after user dial "7".
<br>>> I have checked the route plan report, there are 4 patterns begin with<br>>> "7", so I change my setting to "4.!" and now it's the only pattern /<br>>> DN begin with "4".
<br>>><br>>> What I need is:<br>>> ¡Cwhen user off hook their IP IPhone, they got a dial tone<br>>> ¡Cif they want to dial outside number, they will have 2 opitons:<br>>> 1. dial 4xxxxxxxx (ex: 427157052), and it can ring the number
<br>>> (27157052) directly<br>>> 2. dial 4, and they will have another dial tone. then they can dial<br>>> the outside number (ex: 27157052)<br>>><br>>> My test result is:<br>>> 1. dialing 427157052, it will call 27157052 phone number and works.
<br>>> 2. dialing 4, it shows "Bad Address" and say "your call can't be<br>>> completed in this dial..."<br>>><br>>> Please kindly help, thanks so much.<br>>><br>>><br>
>> Regards,<br>>><br>>> Alan<br>>><br>>><br>>><br>>><br>>> 2006/4/14, Kevin Thorngren <<a href="mailto:kthorngr@cisco.com">kthorngr@cisco.com</a>>:<br>>>> Hi Alan,
<br>>>><br>>>> At what point do you hear outside dialtone?<br>>>><br>>>> I notice the pattern in the jpg is 7.!.<br>>>><br>>>> CCM checks the dialed number after each digit is dialed. There are
<br>>>> offnet and onnet patterns. Once CCM has eliminated all onnet<br>>>> patterns<br>>>> it will then play outside dialtone. I have seen where customers have<br>>>> created a Translation Pattern of XXXX, for example, and won't hear
<br>>>> outside dialtone until after the 5th digit. The reason is that CCM<br>>>> can<br>>>> match both XXXX and 9.180 but once I hit another digit (9.1800) then<br>>>> I<br>>>> will hear outside dialtone.
<br>>>><br>>>> Go to CCMAdmin > Route Plan > Route Plan Report. Click on the View<br>>>> in<br>>>> File on the right side of the web page and save the CSV. This<br>>>> contains
<br>>>> all of the patterns you have configured. Take a look to see if you<br>>>> have any that match your 9.! or 7.! patterns.<br>>>><br>>>> Kevin<br>>>> On Apr 13, 2006, at 12:42 PM, Alan Su wrote:
<br>>>><br>>>> > Hi Kevin,<br>>>> ><br>>>> > I tried the 9.! & 9.!# patterns, both work on dial to outside<br>>>> number<br>>>> > when I dial "9xxxxxxxx". But I can't hear outside dial tone when I
<br>>>> > only dial 9<br>>>> > it waits about 10 secs and shows "Bad Address".<br>>>> ><br>>>> > Attached is the route pattern configuration. Thanks a lot.<br>>>> >
<br>>>> ><br>>>> > Regards,<br>>>> ><br>>>> > Alan<br>>>> ><br>>>> ><br>>>> > 2006/4/12, Kevin Thorngren <<a href="mailto:kthorngr@cisco.com">
kthorngr@cisco.com</a> >: Hi Alan,<br>>>> >><br>>>> >> I had a typo below.In the US we would dial 011 for international<br>>>> >> patterns.My below example should have had 9.011!.The
"!" allows<br>>>> >> users to keep dialing digits until the interdigit timeout timer<br>>>> >> expires<br>>>> >> (15 seconds).You could use the following two patterns:
<br>>>> >><br>>>> >> 9.!<br>>>> >> 9.!#<br>>>> >><br>>>> >> The "#" allows the users to terminate the dialing with a #.Point<br>>>> >> both
<br>>>> >> Route Patterns to the same GW or RL.<br>>>> >><br>>>> >> Once CCM determines the call is an outside call then it will play<br>>>> >> outside dialtone.If
you don't have any internal patterns that<br>>>> begin<br>>>> >> with 9 then the users should hear outside dialtone after the 9 is<br>>>> >> dialed.The "!" allows them to continue
dialing.In the first<br>>>> >> pattern<br>>>> >> CCM will wait 15 seconds after the last digit (interdigit timeout)<br>>>> >> before extending the call.The second pattern allows the user to
<br>>>> >> terminate the dialing with a # and CCM will extend the call right<br>>>> >> away.<br>>>> >><br>>>> >> Here is an example of the UK numbering plan.<br>
>>> >> <a href="http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/">http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/</a><br>>>> >> products_tech_note09186a008028af3a.shtml
<br>>>> >><br>>>> >> Kevin<br>>>> >><br>>>> >> On Apr 11, 2006, at 11:42 AM, Alan Su wrote:<br>>>> >><br>>>> >> > Hi Kelvin,<br>
>>> >> ><br>>>> >> > Thanks a lot, I'll study those valuable documents you share<br>>>> with me.<br>>>> >> > Regarding the dialing pattern, I also have below questions:
<br>>>> >> > 1. What if I'm in out of US ? Do I still can use @ for typical<br>>>> north<br>>>> >> > American dial plan ?<br>>>> >> ><br>>>> >> > 2. Can user only dial one digit (ex:9), and after hearing the
<br>>>> dial<br>>>> >> > tone then begin to dial the outside number? In this case, I<br>>>> can't<br>>>> >> set<br>>>> >> > the full pattern in my route pattern, how should I configure it
<br>>>> ?<br>>>> >> ><br>>>> >> > Many many thanks for your help.<br>>>> >> ><br>>>> >> ><br>>>> >> > Regards,<br>>>> >> >
<br>>>> >> > Alan<br>>>> >> ><br>>>> >> ><br>>>> >> > 2006/4/11, Kevin Thorngren < <a href="mailto:kthorngr@cisco.com">kthorngr@cisco.com</a> >: Hi Alan,
<br>>>> >> >><br>>>> >> >> The 9. pattern needs to match the full pattern you are<br>>>> using.Some<br>>>> >> >> examples are:<br>>>> >> >>
<br>>>> >> >>9.@ - typical north American dial plan macro that matches local,<br>>>> >> ld<br>>>> >> >> and<br>>>> >> >> international patterns.
<br>>>> >> >> 9.[2-9]XXXXXX - More specific pattern for local 7 digit dialing<br>>>> >> >> 9.1[2-9]XX[2-9]XXXXXX - More specific pattern for LD dialing<br>>>> >> >>
9.011T - More specifc pattern for international dialing<br>>>> >> >><br>>>> >> >> The CCM will need to match the full pattern dialed from the<br>>>> phone<br>>>> >> >> before extending the call to the
GW.With 9. the GW is<br>>>> receiving a<br>>>> >> >> blank dialed number (assuming you are doing pre-dot<br>>>> discard).Also<br>>>> >> >> you<br>>>> >> >> will want to select the option for outside
dialtone.The below<br>>>> links<br>>>> >> >> should help describe this.<br>>>> >> >><br>>>> >> >> <a href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/">
http://www.cisco.com/en/US/products/sw/voicesw/ps556/</a><br>>>> >> >> products_tech_note09186a0080094b2a.shtml<br>>>> >> >><br>>>> >> >> <a href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/">
http://www.cisco.com/en/US/products/sw/voicesw/ps556/</a><br>>>> >> >> products_tech_note09186a00800945b9.shtml<br>>>> >> >><br>>>> >> >> <a href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/">
http://www.cisco.com/en/US/products/sw/voicesw/ps556/</a><br>>>> >> >> products_administration_guide_chapter09186a00803edabe.html<br>>>> >> >><br>>>> >> >> <a href="http://www.cisco.com/en/US/products/sw/voicesw/ps556/">
http://www.cisco.com/en/US/products/sw/voicesw/ps556/</a><br>>>> >> >> products_administration_guide_chapter09186a00803ed685.html<br>>>> >> >><br>>>> >> >> HTH,
<br>>>> >> >> Kevin<br>>>> >> >> On Apr 11, 2006, at 7:47 AM, Alan Su wrote:<br>>>> >> >><br>>>> >> >> > Dear All,<br>>>> >> >> >
<br>>>> >> >>> My IPT architecture is: CCM(4.02) + Voice Gateway(3745 runing<br>>>> >> MGCP<br>>>> >> >> w/<br>>>> >> >> > E1 PRI trunk to PSTN).
<br>>>> >> >> > I already configured the MGCP and ccm-manager option in the<br>>>> voice<br>>>> >> >> > gateway, and it's registered to CM without any problem.<br>>>> >> >> > I also made the gateway configuratio in CCM to this router.
<br>>>> >> >> ><br>>>> >> >> > Right now my problem is, I don't know how to setup the route<br>>>> >> pattern<br>>>> >> >> > to allow IP Phone to make outside call.
<br>>>> >> >> > My idea is, when user dial "9", the phone will provide an<br>>>> outside<br>>>> >> >> dial<br>>>> >> >> > tone and user can directly dial the PSTN phone number to
<br>>>> >> complete a<br>>>> >> >> > call (just like the old fashion way). But when I configure<br>>>> the<br>>>> >> route<br>>>> >> >> > pattern "9." and set the
S1/DS1-0@VGW to be the gateway,<br>>>> there is<br>>>> >> >> > nothing but a "Bad Address".<br>>>> >> >> ><br>>>> >> >> > Does anyone know how to find the reference document for the
<br>>>> >> >> > configuration or how to fix this problem? I did lots of<br>>>> search<br>>>> >> but<br>>>> >> >> > nothing found. Any comment would be very grateful. Thanks a
<br>>>> lot ~<br>>>> >> >> ><br>>>> >> >> ><br>>>> >> >> > Regards,<br>>>> >> >> ><br>>>> >> >> > Alan
<br>>>> >> >> ><br>>>> <VGW-Config.txt>_______________________________________________<br>>>> >> >> > cisco-voip mailing list<br>>>> >> >> >
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>>>> >> >> > <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip
</a><br>>>> >> >><br>>>> >><br>>>> > <RoutePattern.jpg><br>>><br>>><br></blockquote></div><br>