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<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>We are using CallManager 4.1(2)es63 and Unity 4.0(5) and we
are trying to set up hotdials or ringdowns where a user is transferred to a
message prompt as soon as he/she picks up the phone. The message will give the
user 3 options, i.e.: “for HR press 1, for Accounts Payable press 2, for
Media press 3”. We have a CTI route point with a DN that forwards all
calls to voicemail. Then in Unity we have a Call routing that sends the
forwarded calls to a call handler. In this call handler we set up the 3 caller
inputs, at each caller input the call is transferred to another call handler
which then transfers it to the extension or outside phone# (this is the option:
</span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Yes, ring a subscriber at this extension under Call Transfer).
The problem is that the process always skips the call transfer piece. Even if
we eliminate the second tier of call handlers Unity doesn’t dial out and
the call transfer piece is skipped. We’re thinking that maybe there is a
setting that we need to turn on for Unity to be able to dial out. Does anybody
have any ideas? Thanks in advance.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>--</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>Rossella Mariotti-Jones</span></font></st1:PersonName><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <a
href="mailto:rossella@chemeketa.edu">rossella@chemeketa.edu</a><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Chemeketa</span></font></st1:PlaceName><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PlaceType
w:st="on">Community College, Information Technology</st1:PlaceType></span></font></st1:place><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>503-589-7775</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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