Hi Candace,<br><br>There are a couple of things you can look at, depending on how the user is going to work with the phone and lines. I would take a look at attendant console, its a software app that comes with callmanager that may be what you need.. it can display line states for many different lines and allows the operator to transfer etc from that display (among other features). There are some other 3rd party attendant console applications out there also, I don't know them offhand though.
<br><br>There is a 3rd party app that we are looking at called ANDGroup that may also be something interesting for you, you can see the product at <a href="http://www.ANDTek.com">www.ANDTek.com</a>. It makes a display on the 7960 or 7970 screen that simulates busy lamp fields and can have up to 15 appearances on it without adding the 7914. It might be worth looking at also if your users resist the attendant console PC application.
<br><br>We've not had any problems with 7914's, I'd say we probably have about 400 in use (all on the 7960 model phone). Other than they are a pain to program and assemble. :)<br><br>If you find another solution I'd be happy to hear it, we dont really care for using the 7914's either and are trying to explore other options for future installations.
<br><br>hope that helps...<br><br>Ed<br><br><div><span class="gmail_quote">On 4/25/06, <b class="gmail_sendername">Candace Holman</b> <<a href="mailto:candace_holman@harvard.edu">candace_holman@harvard.edu</a>> wrote:
</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">The 7914 module is available for extending the number of call<br>appearances on the phone, but is there any software product that does a
<br>similar job? We need up to 12 call appearances. We're not using Unity,<br>so I don't think we can use Personal Assistant in this case. Is there<br>any other product available in the 3.3.x train?<br><br>PS - how well do the 7914s work? I've heard problems, and not just with
<br>the 7970 models.<br><br>Thanks,<br>Candace<br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">
https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>IP Telephony Coordinator<br>West Virginia University<br>Telecommunications and Network Operations