<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"><HTML DIR=ltr><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"></HEAD><BODY><DIV><FONT face='Arial' color=#000000 size=2>
<DIV><FONT face=Arial color=#000000 size=2>
<DIV><FONT face=Arial size=2>Hi </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Have two questions related to Cisco Call Manager
Attendant console configuration. need to configure a main attendant for a HQ
site with a primary rate E1 coming from PSTN. The DID range is something like
688 6300 - to - 688 6399. We want to use 688 6300 as our main number for
customers to phone. (the full number will actually be 014 688 6300 when dialing
nationally from another location on the PSTN outside the local
area.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>1. Assume the dialplan works with 4 digits. To
configure a single attendant to look after the main number 6300 - will I
have to use 6300 as the pilot number or do I pick some arbitray pilot
number like 7000 as pilot and make the receptionist phone with DN/extension
6300 a member etc. There is also the possibility that more than one
attendant will be required to look after the main number 6300 at the HQ
simmultaniously in circular hunting fashion. Do I simply add more attendants
with say DNs 6305, 6306, 6307 etc in the huntgroup or ??</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>2. In a call manager deployment with centralised
call processing at HQ and say two branches. How will the attendants for the
remote sites be handled. assume remote sites have main numbers of 788 6400 and
888 6500. The remote site receptionists/ attendants will receive calls
coming in from the PSTN via the remote branch local pstn gateways on DID numbers
as explained and I don't want to handle these from central operators and use the
IP wan to route calls to extensions 788 64xx and 888 65xx. Once agin - is it
simply a case of tying the correct main DN for the site (the number presented
when customer phone the main number) to a operator phone and pilot points
or is there more to it. The Cisco documentation does not really show a practical
example of multiple attendants for multiple sites using a central call manager -
operating independantly per site. Assume the dialplan is completely flat with no
overlapping extensions anywhere. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>eric
erasmus</FONT></DIV></FONT></DIV></FONT></DIV></BODY></HTML>
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