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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have setup IPMA around 10 times and I
have seen the message you’re talking about. I would say restart the
services first (Tomcat and WWW). If you can, reboot the whole
system. I bet your problem goes away. Cludgy, I know.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Intercept: I am not sure which
version of CCM you have, but the two phones involved with IPMA (Mgr and
Assistant) must use ONLY line level call search spaces, no device call search
space. If they have device level call search spaces, then Intercept no
worky. This is because the bug reverses the importance of CSS order by
putting the device atop the line when they are concatenated. This is
opposite for how it works in every other instance. The bug is for CCM 3.3,
but I have seen this behavior on other versions and it is fixed with
eliminating device level CSS. Here is the bug ID because this is hard to
belive. CSCef06722<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>So, to fix you two problems:<o:p></o:p></span></font></p>
<ol style='margin-top:0in' start=1 type=1>
<li class=MsoNormal style='color:navy;mso-list:l0 level1 lfo1'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial'>Reboot
the whole village<o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-list:l0 level1 lfo1'><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial'>On
the IPMA phones, get rid of any device level css and only use line level. <o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Good luck,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Joe <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Erik Erasmus (E)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, May 18, 2006 2:42
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Chris D'amore;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPMA
problem or not</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div id=idOWAReplyText90523>
<div>
<p><strong><b><font size=2 color=black face=Univers-CondensedBold><span
style='font-size:10.0pt;font-family:Univers-CondensedBold;color:black'>Hi Chris</span></font></b></strong><font
size=5 color=black face=Univers-CondensedBold><span style='font-size:18.0pt;
font-family:Univers-CondensedBold;color:black'><o:p></o:p></span></font></p>
<p><font size=2 color=black face=Univers-CondensedBold><span style='font-size:
10.0pt;font-family:Univers-CondensedBold;color:black'>I forgot to mention that
I am trying to use proxy line mode and not shared.I just read the users guide
again</span></font><font size=5 color=black face=Univers-CondensedBold><span
style='font-size:18.0pt;font-family:Univers-CondensedBold;color:black'><o:p></o:p></span></font></p>
<p><strong><b><font size=2 color=black face=Univers-CondensedBold><span
style='font-size:10.0pt;font-family:Univers-CondensedBold;color:black'>Using
Cisco IPMA in Proxy-Line Mode</span></font></b></strong><font size=5
color=black face=Univers-CondensedBold><span style='font-size:18.0pt;
font-family:Univers-CondensedBold;color:black'><o:p></o:p></span></font></p>
<p><font size=2 color=black face=Times-Roman><span style='font-size:10.0pt;
font-family:Times-Roman;color:black'>If a system administrator has configured
Cisco IPMA in proxy-line mode, the manager and assistant do not share a
directory number. The assistant handles calls for a manager using a proxy
number. The proxy number is not the manger’s directory number, but an
alternate number chosen by the system that an assistant uses to handle the
manager’s calls. In proxy-line mode, a manager and an assistant have
access to all features in Cisco IPMA, including default assistant selection,
assistant watch, call filtering, and divert all calls.<o:p></o:p></span></font></p>
<p><font size=2 color=black face=Times-Roman><span style='font-size:10.0pt;
font-family:Times-Roman;color:black'>If you are an assistant using Cisco IPMA
in proxy-line mode, you must log in to the Assistant Console </span></font><strong><b><font
color=black face=Times-Roman><span style='font-family:Times-Roman;color:black'>and
have a filter enabled to receive calls made to your manager on your phone</span></font></b></strong><font
size=2 color=black face=Times-Roman><span style='font-size:10.0pt;font-family:
Times-Roman;color:black'>. <o:p></o:p></span></font></p>
<p><font size=2 color=black face=Times-Roman><span style='font-size:10.0pt;
font-family:Times-Roman;color:black'>The best is for me to test it tomorrow
before loosing more sleep over it - I think it was a case of me no knowing how
to use it properly in proxyline mode. Thanks for the advice <o:p></o:p></span></font></p>
<p><font size=2 color=black face=Times-Roman><span style='font-size:10.0pt;
font-family:Times-Roman;color:black'> <o:p></o:p></span></font></p>
<p><font size=2 color=black face=Times-Roman><span style='font-size:10.0pt;
font-family:Times-Roman;color:black'>erik<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><br>
<o:p></o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
</span></font></div>
<p style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Chris
D'amore [mailto:CDAmore@jackhenry.com]<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thu 2006-05-18 23:15<br>
<b><span style='font-weight:bold'>To:</span></b> Erik Erasmus (E);
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] IPMA
problem or not</span></font><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’ve only set IPMA up once, but from
my very limited experience, this is not the default behavior. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>With no filtering enabled and Divert All
disabled, calls should go to the manager. But, once you enable Divert All, the
calls should be directed to the assistant. At least this is how my set-up
is working.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Have you checked the assistant and manger
user configuration? For example, on the assistant’s user ID, are the
proxy line and manager lines set-up properly? </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Erik Erasmus (E)<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, May 18, 2006 1:06
PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPMA problem
or not</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Hi</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Does anyone have any advice for my IPMA problem. I
configured IPMA but did not use the wizard because I am a bit scared of how it
will combine with my existing CSS and partitions. I use the line device
approach to selectively apply Class of Service to control who can dial
overseas, cell etc. This is done by openeing the CSS on the device to include
all pstn but then on the DNs use blocking CSS routed to a dummy gateway/ This
all works fine.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My IPMA basically have the following:</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>css_I_E ----- for all user DNs, assistand primary DN,
intercom DN on assistant and manager phone, Manager prim DN</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>css_M_E ----for proxy dn on assistant phone for a single
manager, Route_point DN with xxxx, CFNA ext and internal</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I also have </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>part_E --- all users, assistt DN, Proxy DN, intercom DN on
assistant, intercom DN on manager</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>part_I --- CTI RoutPoint DN, </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>part_M -- Manager DN</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>assistant user and manager configured etc and associated to
their phones etc.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Problem</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>========</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Assist console starts up, Manager phone shows IPMA window, Assist
console sees manager DN, assistant phone shows interkom and proxy line on phone
etc. Manager phone shows his DN and intercom etc. Assist console can dial etc.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>However - on manager phone the message -- FILTERING DOWN. and also when
phoning the manager DN while assist is active does not intercept the call even
if I have the divert (arrow bouncing of the wall) activated. I had to leave the
site and started reading again to try nad solve the problem of calls not going
to the assistant. The Filter circle on the manager phone is clear. Is this
normal that the assistant will not then intercept the calls. I am starting to
think when I tested I used the application incorrectly. Should a filter be on
to make things work (I.E meshed. I hope so - and is this a possible state when
the manager have a open filte saying I don;t want fancy filters but still wants
calls to go to my assistant that is active. Am I on the right track here -
configuration is probably correct but when tested I did not realise that
filtering should be one - even if it is with a open filter for assistants to
actually get calls trown to the proxy line. Will test again tomorrow - any
advice will be apprecitade<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>erik erasmus<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>NOTICE: This electronic mail message and any files transmitted with it are intended exclusively<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>information. Any unauthorized review, use, printing, saving, copying, disclosure<o:p></o:p></span></font></pre><pre><font
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