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<DIV id=idOWAReplyText90523 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2><FONT
face=Univers-CondensedBold size=5>
<P align=left><FONT size=2><STRONG>Hi Chris</STRONG></FONT></P>
<P align=left><FONT size=2>I forgot to mention that I am trying to use proxy
line mode and not shared.</FONT><FONT size=2>I just read the users guide
again</FONT></P>
<P align=left><FONT size=2><STRONG>Using Cisco IPMA in Proxy-Line
Mode</STRONG></FONT></P></FONT><FONT face=Times-Roman>
<P align=left>If a system administrator has configured Cisco IPMA in proxy-line
mode, the manager and assistant do not share a directory number. The assistant
handles calls for a manager using a proxy number. The proxy number is not the
manger’s directory number, but an alternate number chosen by the system that an
assistant uses to handle the manager’s calls. In proxy-line mode, a manager and
an assistant have access to all features in Cisco IPMA, including default
assistant selection, assistant watch, call filtering, and divert all calls.</P>
<P align=left>If you are an assistant using Cisco IPMA in proxy-line mode, you
must log in to the Assistant Console <STRONG><FONT size=3>and have a filter
enabled to receive calls made to your </FONT></STRONG><STRONG><FONT
size=3>manager on your phone</FONT></STRONG>. </P>
<P align=left>The best is for me to test it tomorrow before loosing more sleep
over it - I think it was a case of me no knowing how to use it properly in
proxyline mode. Thanks for the advice </P>
<P align=left> </P>
<P align=left>erik</P>
<P align=left></FONT></FONT><BR> </P>
<P align=left>
<HR tabIndex=-1>
</P>
<P align=left><FONT face=Tahoma size=2><B>From:</B> Chris D'amore
[mailto:CDAmore@jackhenry.com]<BR><B>Sent:</B> Thu 2006-05-18
23:15<BR><B>To:</B> Erik Erasmus (E);
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] IPMA problem or
not<BR></FONT><BR></P></DIV></DIV>
<DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I’ve only set IPMA up
once, but from my very limited experience, this is not the default behavior.
</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">With no filtering
enabled and Divert All disabled, calls should go to the manager. But, once you
enable Divert All, the calls should be directed to the assistant. At least
this is how my set-up is working.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Have you checked the
assistant and manger user configuration? For example, on the assistant’s user
ID, are the proxy line and manager lines set-up properly? </SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Erik Erasmus
(E)<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, May 18,
2006 1:06 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
cisco-voip@puck.nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] IPMA problem or
not</SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<DIV>
<P class=MsoNormal><FONT face=Arial color=black size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Hi</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Does anyone have any advice for my
IPMA problem. I configured IPMA but did not use the wizard because I am a bit
scared of how it will combine with my existing CSS and partitions. I use the
line device approach to selectively apply Class of Service to control who can
dial overseas, cell etc. This is done by openeing the CSS on the device to
include all pstn but then on the DNs use blocking CSS routed to a dummy gateway/
This all works fine.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">My IPMA basically have the
following:</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">css_I_E ----- for all user DNs,
assistand primary DN, intercom DN on assistant and manager phone, Manager prim
DN</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">css_M_E ----for proxy dn on
assistant phone for a single manager, Route_point DN with xxxx, CFNA ext and
internal</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I also have </SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">part_E --- all users, assistt DN,
Proxy DN, intercom DN on assistant, intercom DN on
manager</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">part_I --- CTI RoutPoint DN,
</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">part_M -- Manager
DN</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">assistant user and manager
configured etc and associated to their phones etc.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Problem</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">========</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Assist console starts up, Manager phone shows IPMA
window, Assist console sees manager DN, assistant phone shows interkom and proxy
line on phone etc. Manager phone shows his DN and intercom etc. Assist console
can dial etc.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">However - on manager phone the message -- FILTERING
DOWN. and also when phoning the manager DN while assist is active does not
intercept the call even if I have the divert (arrow bouncing of the wall)
activated. I had to leave the site and started reading again to try nad solve
the problem of calls not going to the assistant. The Filter circle on the
manager phone is clear. Is this normal that the assistant will not then
intercept the calls. I am starting to think when I tested I used the application
incorrectly. Should a filter be on to make things work (I.E meshed. I hope so -
and is this a possible state when the manager have a open filte saying I don;t
want fancy filters but still wants calls to go to my assistant that is active.
Am I on the right track here - configuration is probably correct but when tested
I did not realise that filtering should be one - even if it is with a open
filter for assistants to actually get calls trown to the proxy line. Will test
again tomorrow - any advice will be apprecitade</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">erik erasmus</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV></DIV><PRE>NOTICE: This electronic mail message and any files transmitted with it are intended exclusively
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