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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Check in the control services and make
sure all services are up.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Zevier Thoran<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 26, 2006 8:49 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Cisco Voip<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] IPCC Express</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Hi,<br>
For any unanswered calls, they go into the queue and the agents' state changes
to unavailable. If the agent attempts to return to the available state, there
is a delay in changing states. While the delay lasts- the caller receives
a message that there are system problems & to call later.<br>
Any tips???<br>
Thanks<br>
-Zevier.<o:p></o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>New Yahoo! Messenger with Voice. <a
href="http://us.rd.yahoo.com/mail_us/taglines/postman5/*http:/us.rd.yahoo.com/evt=39666/*http:/messenger.yahoo.com">Call
regular phones from your PC</a> and save big.<o:p></o:p></span></font></p>
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