<div>Forgot to add the following performed troubleshooting steps.</div>
<div>
<div> </div>
<div>I tried with the IP address i.e. <http://<ipaddress>/appadmin>, edited the lmhost file. - same Error message </div>
<div> </div>
<div>I found few documents in microsoft where it said it is due to permission issues given to the folders theni changed their permission according to that document - same Error message.</div>
<div> </div>
<div>I also found a document where it asked me to do add a dword =" disableloopbackcheck"</div>
<div>under "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa"........same Error message</div><br><br> </div>
<div><span class="gmail_quote">On 6/1/06, <b class="gmail_sendername">Jaison Joy</b> <<a href="mailto:jaison.joy@gmail.com">jaison.joy@gmail.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>
<div>Hi ,</div>
<div> </div>
<div>Background:<br>----------<br>I have an issue with the installation of the IPCC express After i finish the software installation. and the Server reboots and when it comes up next time. It comes up first time with the webpage
<a>http://<ccm>/appadmin</a>. it gives me error "You are not authorized to view this page" Error 401.1</div>
<p>Under the event logs -> security, I see errors regarding unsuccessfull login by the IIS Accounts.</p>
<p>After installing CRS in call manager. I have issues with the CTI manager and Cisco TCD services not starting.<br>Every second their is an error about the CTI service Terminated.<br>I see the following errors.</p>
<p>Event Type: Error<br>Event Source: Cisco CallManager<br>Event Category: None<br>Event ID: 3<br>Date: 6/1/2006<br>Time: 5:02:46 AM<br>User: N/A<br>Computer: DELL<br>Description:<br>Error: GetNewFileName-fopen in wb mode failed to update existing file. szFileNumberName = c:\Program Files\Cisco\Trace\CTI\cti~num.bin.
<br> <br>Event Type: Error<br>Event Source: Service Control Manager<br>Event Category: None<br>Event ID: 7031<br>Date: 6/1/2006<br>Time: 4:57:41 AM<br>User: N/A<br>Computer: DELL<br>Description:<br>The Cisco CTIManager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
</p>
<p>Problem statement:<br>------------------<br>Issue 1:<br>What am i missing during the CRS installtion.</p>
<p>Issue 2:<br>After loading CRS why CRS CTI manager and TCD. </p>
<p>how can i solve these issues.</p>
<p>Software version:<br>----------------<br>IPCC Express 3.(03)a<br>Callmanager 3.3.4</p>
<p><br>Actions already performed:<br>-------------------------<br>1. Followed Microsoft kb.<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="http://support.microsoft.com/?kbid=896861" target="_blank">http://support.microsoft.com/?kbid=896861
</a>.<br>2. Reconfigure all the services in the callmanager- admin utility. <br>3. Restarted the IIS.<br>4. Changed the execution permissions in IIS webpage.<br>5. Changed the Directory Security tried diffrent authentications.
</p>
<div><br>Any idea how to solve the issue.</div>
<div> </div>
<div>Thanks</div></div>
<div><span class="sg">
<div>Jaison</div></span></div></blockquote></div><br>