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<div>
<p class=MsoNormal><font size=2 color=blue face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light";color:blue'>I
have a similar problem, when I installed CRS4.x co-resident with callmanager
4.1.3(sr2). The <span class=SpellE>appadmin</span> page won’t load due to
an internet explorer error, which I presume to be related to an IIS permissions
issue. You said you found documentation on how to fix that?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light";color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light";color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light";color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light";color:blue'>-Greg</span></font><font
size=2 color=gray face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
color:gray;mso-no-proof:yes'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=blue face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light";color:blue'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jaison Joy<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, June 01, 2006 7:11
AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
Express /CCM Issue.</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Forgot to add the following performed troubleshooting steps.<o:p></o:p></span></font></p>
</div>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I tried with the IP address i.e.
<http://<ipaddress>/appadmin>, edited the lmhost file. - same
Error message <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I found few documents in microsoft where it said it is due to
permission issues given to the folders theni changed their permission according
to that document - same Error message.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I also found a document where it asked me to do add a dword ="
disableloopbackcheck"<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>under
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa"........same
Error message<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>On 6/1/06, <b><span style='font-weight:bold'>Jaison
Joy</span></b> <<a href="mailto:jaison.joy@gmail.com">jaison.joy@gmail.com</a>>
wrote:</span></font></span> <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi ,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Background:<br>
----------<br>
I have an issue with the installation of the IPCC express After i finish the
software installation. and the Server reboots and when it comes up next
time. It comes up first time with the webpage http://<ccm>/appadmin. it
gives me error "You are not authorized to view this page" Error 401.1<o:p></o:p></span></font></p>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Under the
event logs -> security, I see errors regarding unsuccessfull login by the
IIS Accounts.<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>After
installing CRS in call manager. I have issues with the CTI manager and Cisco
TCD services not starting.<br>
Every second their is an error about the CTI service Terminated.<br>
I see the following errors.<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Event
Type: Error<br>
Event Source: Cisco CallManager<br>
Event Category: None<br>
Event ID: 3<br>
Date: 6/1/2006<br>
Time: 5:02:46 AM<br>
User: N/A<br>
Computer: DELL<br>
Description:<br>
Error: GetNewFileName-fopen in wb mode failed to update existing file.
szFileNumberName = c:\Program Files\Cisco\Trace\CTI\cti~num.bin. <br>
<br>
Event Type: Error<br>
Event Source: Service Control Manager<br>
Event Category: None<br>
Event ID: 7031<br>
Date: 6/1/2006<br>
Time: 4:57:41 AM<br>
User: N/A<br>
Computer: DELL<br>
Description:<br>
The Cisco CTIManager service terminated unexpectedly. It has done this 1
time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service. <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Problem
statement:<br>
------------------<br>
Issue 1:<br>
What am i missing during the CRS installtion.<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Issue 2:<br>
After loading CRS why CRS CTI manager and TCD. <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>how can i
solve these issues.<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Software
version:<br>
----------------<br>
IPCC Express 3.(03)a<br>
Callmanager 3.3.4<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><br>
Actions already performed:<br>
-------------------------<br>
1. Followed Microsoft kb.<br>
<a href="http://support.microsoft.com/?kbid=896861" target="_blank">http://support.microsoft.com/?kbid=896861
</a>.<br>
2. Reconfigure all the services in the callmanager- admin utility. <br>
3. Restarted the IIS.<br>
4. Changed the execution permissions in IIS webpage.<br>
5. Changed the Directory Security tried diffrent authentications. <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
Any idea how to solve the issue.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks<o:p></o:p></span></font></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Jaison<o:p></o:p></span></font></p>
</div>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
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