You could put extension mobility on the phones and have them log in to get a profile that is a member of that line group.<br><br>CCM 4.2 has a feature like you are requesting, <br><a href="http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103">
http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103</a><br><br><br><br><div><span class="gmail_quote">On 6/2/06, <b class="gmail_sendername">Alex A. Pavlenko</b> <
<a href="mailto:lex@sandy.ru">lex@sandy.ru</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi!<br><br>First, let me explain the
situation.We have a group of phones that serves all incoming calls<br>to our company. Operator after accepting a call forwards it to appropriate person. Those<br>phones organized as a line group with broadcast distribution algorithm in CCM.
<br>Scenario is rather simple, however there is a big problem in it. Operators are humans<br>so they never stay on their sits for a whole day. In the periods of time when some operators<br>are busy and some are left customer calling to our company gets no answer and thinks
<br>that he is ignored. All I want is to give a busy tone to customer during described periods<br>of time. The only thing I see to achieve this is to make operators to switch the phone off before<br>leaving. This is very ugly solution however. In fact it is sufficent to exclude phone
<br>line number from a line group when operator leaves and include it back into line group<br>when operator returns, but only administrator can accomplish this task. Is there<br>a possibility, may be some kind of IP Phone service or anything else to let the phone user
<br>to change Line group membershit by himself? Any other suggestions?<br><br>Thanks.<br><br>--<br>Alex Pavlenko<br>System Administrator<br>Sandy Info<br><br><br>_______________________________________________<br>cisco-voip mailing list
<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></blockquote></div>
<br><br clear="all"><br>-- <br>Ed Leatherman<br>IP Telephony Coordinator<br>West Virginia University<br>Telecommunications and Network Operations