Was wondering if anyone is familiar with how long distance carriers/service interacts with local service...<br>
<br>
Working with service provider at one of our branch campuses which we
just converted to a callmanager system this past week. Users can call
long distance numbers within our area code (304) just fine, but cannot
call outside of the area code. The dial pattern is the same
(9.1[2-9]XX[2-9]XX XXXX) for either case (exact same route pattern
actually), I just strip the 9 and send 1 + 10 digits to the phone
company. Can see this in CCM trace. System uses 2 PRI T1's.<br>
<br>
If users call an out of state number, they get fast busy. The local
carrier is looking at the problem now but initially they just told me
it wasnt there problem, as they just pass the digits to the long
distance carrier if the number starts with "1". It seems to me that
maybe the lines are setup incorrectly as far as what long distance
provider it should use.. but I dont know enough about the process to
make a good guess.. I've not worked with this particular local service
provider before so I dont have the same "faith" if you could call it
that, as I do with the carrier we have at the main campus which I have
dealt with before.<br>
<br>
Caller ID also does not come across, but I think this is a seperate
issue which we can hopefully address after the long distance is working.<br>
<br>
Any ideas? I'm curious if there is anything more I can look at from my end.<br clear="all"><br>-- <br>Ed Leatherman<br>IP Telephony Coordinator<br>West Virginia University<br>Telecommunications and Network Operations