<div>Hi all, </div> <div> </div> <div>i have cisco call manager v4.02. I successfully installed the auto attendant. it works fine and the calls are forwarded to the right user or phone. </div> <div> </div> <div>The problem is when a user who calls my number and the Auto attendant answer, he has to follow the sequence of procedure " first press 1 to enter extention or 2 to enter name or 3 to for operator" . Then if i pressed 1 i need to press the extention then hte pound key"#". the problem is i need to change this sequence. </div> <div> </div> <div>I have created my own custom msg which only a greeting for the caller and to dial the extention number directly ex."160" or the operator "0". I did this because not all the people who calls this number can follow this kind of procedure!!. </div> <div> </div> <div>The question is how can i change the steps a caller has to follow when calls and
answered by the autoattendant.</div> <div> </div> <div>Thank you all and have a nice day.</div> <div> </div> <div> </div><p> __________________________________________________<br>Do You Yahoo!?<br>Tired of spam? Yahoo! Mail has the best spam protection around <br>http://mail.yahoo.com