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<DIV dir=ltr align=left><SPAN class=765272221-16062006><FONT face=Arial
color=#0000ff size=2>Partial service is generally caused by either the JTAPI
user not being associated with all CTI ports or one of the CTI ports has a
duplicate directory number somewhere.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=765272221-16062006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=765272221-16062006><FONT face=Arial
color=#0000ff size=2>I would check the route plan report for the numbers listed
below, 85023, 85009 and 85041. Also check that the jtapi user is
associated with those ports.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=765272221-16062006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=765272221-16062006><FONT face=Arial
color=#0000ff size=2>Thanks,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=765272221-16062006><FONT face=Arial
color=#0000ff size=2>Matt</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Olson,
Jeffrey<BR><B>Sent:</B> Friday, June 16, 2006 5:04 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] IPCC partial
service<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I am running IPCC 3.5(3) and when I
view the engine status under system the JTAPI Subsystem is running in
“PARTIAL_SERVICE” <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I pulled the following 3 lines out
of the trace files that reference a partial status.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any ideas what could be causing this
and how it could be corrected?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">%MIVR-SS_TEL-2-SS_PARTIAL_SERVICE:JTAPI
subsystem in partial service: Failure reason=A number of CTI ports are OOS -
TPG[id=0,state=PARTIAL_SERVICE]:Ports[85023]<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">%MIVR-SS_TEL-2-SS_PARTIAL_SERVICE:JTAPI
subsystem in partial service: Failure reason=Some group can only be initialized
partially - TPG[id=0,state=IN_SERVICE]:Ports[85009]<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">%MIVR-SS_TEL-2-SS_PARTIAL_SERVICE:JTAPI
subsystem in partial service: Failure reason=Some group can only be initialized
partially - TPG[id=0,state=IN_SERVICE]:Ports[85041]<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Jeff<o:p></o:p></SPAN></FONT></P></DIV>
<P><SPAN
style="FONT-SIZE: 8pt; FONT-FAMILY: 'Arial'">********************************************************************</SPAN></P>
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