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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Does anyone have a simple JTAPI example
for capturing an event such as an incoming call?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Avidan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Simon, Bill
[mailto:BillS@tns.its.psu.edu] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, June 19, 2006 11:51
AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">IT</st1:PersonName>;
'cisco-voip@puck.nether.net'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] call
trigger vbscript</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Two ways I can think of:</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Use the JTAPI interface to monitor calls
coming to your phones and fire off the script on an incoming call. (A
good example that I refer to now and then can be found here: <a
href="http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html">http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html</a>)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Send all the calls through an IPCC
script. Then you'd also have the ability to set up automatic call
distribution for your helpdesk, should you decide to do that. (Don't have
a link for this.)</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p style='margin-bottom:12.0pt'><font size=2 face="Times New Roman"><span
style='font-size:10.0pt'><!-- Converted from text/plain format -->---<br>
Bill Simon - bills@tns.its.psu.edu - (814) 865-2270<br>
<a href="http://tns.its.psu.edu/">http://tns.its.psu.edu/</a></span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">IT</st1:PersonName> [mailto:it@cimgroup.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, June 19, 2006 2:46
PM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] call trigger
vbscript</span></font><o:p></o:p></p>
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margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Does anyone know how I can create a trigger
for a specific extension being called? We have a help desk extension, and I
would like to be able to create a vbscript (or any other script), that runs
when this extension is called internally, which will automatically create a
"phone ticket" in our trouble ticketing system. The script will
be simple, I just need to know how I can trigger it...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Avidan<o:p></o:p></span></font></p>
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