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<DIV dir=ltr align=left><SPAN class=736484818-19062006><FONT face=Arial
color=#0000ff size=2>Two ways I can think of:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=736484818-19062006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=736484818-19062006><FONT face=Arial
color=#0000ff size=2>Use the JTAPI interface to monitor calls coming to your
phones and fire off the script on an incoming call. (A good example that I
refer to now and then can be found here: <A
href="http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html">http://www-rocq.inria.fr/who/Philippe.Sultan/iptelJavaCiscoEng.html</A>)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=736484818-19062006><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=736484818-19062006><FONT face=Arial
color=#0000ff size=2>Send all the calls through an IPCC script. Then you'd
also have the ability to set up automatic call distribution for your helpdesk,
should you decide to do that. (Don't have a link for
this.)</FONT></SPAN></DIV>
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<P><FONT size=2>---<BR>Bill Simon - bills@tns.its.psu.edu - (814) 865-2270<BR><A
href="http://tns.its.psu.edu/">http://tns.its.psu.edu/</A><BR><BR></FONT></P>
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<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> IT [mailto:it@cimgroup.com]
<BR><B>Sent:</B> Monday, June 19, 2006 2:46 PM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] call trigger
vbscript<BR></FONT><BR></DIV>
<DIV></DIV>
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<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Does anyone know
how I can create a trigger for a specific extension being called? We have a
help desk extension, and I would like to be able to create a vbscript (or
any other script), that runs when this extension is called internally, which
will automatically create a "phone ticket" in our trouble ticketing
system. The script will be simple, I just need to know how I can
trigger it...<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Avidan<o:p></o:p></SPAN></FONT></P></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>