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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>When you installed CCM 4.1(3)sr3a, did you
install the latest device pack as well? The service releases install new phone
firmware (that was current at the date of the service pack) and this may have
introduced problems with the phone if they were upgraded / downgraded. The
most current device pack is ciscocm.4-1-DevPack-28.2.exe. I would consider
installing this and see if the problems are resolved. You can also selectively
upgrade just your 7940/60 firmware as well. Check the version on the phone of
what you are running and download the appropriate files on CCO.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>As a side note, CCM 4.1(3)sr3b was
released so you may want to look at the bug that was fixed and determined
whether you need to upgrade.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Matt<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jeff Brittain<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, June 20, 2006 11:43
AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Phone resets
after upgrade</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>We recently upgraded to CCM
4.1(3)sr3a. We have 2 phones (that we know about!) that reset multiple
times each day and drop the call. One is a 7960 and one is a 7940.
We have talked to Cisco TAC multiple times, but are still having the same
problem. They both have multiple lines, but a lot of the other phones
that work normally do as well! We have applied the TAC recommended
patches on CCM and the phones (firmware), we've capture packets and sent the
data to them for analysis, etc. These users are getting very
frustrated since they never know when the phone will reset. It seems
to always be while the phone is active (during a call). We have moved the
phones into a different powered switch, deleted them and added them back,
replaced the 7940 phone itself - but, it is still happening. I'm glad
it's only 2 phones, but why??</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Does anyone have any ideas before
these users become violent!!??</span></font><o:p></o:p></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Thanks.</span></font><o:p></o:p></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Jeff Brittain</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'>City of Hickory</span></font></st1:City><font size=2 color=blue
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'>, <st1:State
w:st="on">NC</st1:State></span></font></st1:place><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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