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<DIV><FONT size=2>Have you checked that there is no IP address conflict? Also,
what is the phone's perspective on why the reset happened? That is:
<STRONG>Settings > Status > Network Statistics</STRONG>. On the third line
you should see a code of sometype. Here's something I cut/paste a while ago. Not
sure how up to date this list is.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV>
<LI><A name=wp1020355></A>Failback用hone closed due failback to a higher
priority Cisco CallManager.
<LI><A name=wp1020356></A>Phone-Loading用hone closed to upgrade software. This
message appears only if TFTP fails during software upgrade.
<LI><A name=wp1020357></A>Phone-Keypad用hone closed due to a **#** reset.
<LI><A name=wp1020358></A>Phone-Re-IP用hone closed due to a duplicate IP address
condition.
<LI><A name=wp1020359></A>Reset-Reset用hone closed due to receiving a
Reset/Reset from Cisco CallManager administration.
<LI><A name=wp1020360></A>Reset-Restart用hone closed due to receiving a
Reset/Restart from Cisco CallManager administration.
<LI><A name=wp1020361></A>All-CMs-Bad用hone detected a state in which all
Cisco CallManager servers failed their keepalives.
<LI><A name=wp1020362></A>Phone-Reg-Rej用hone closed due to receiving a
registration reject.
<LI><A name=wp1020363></A>Phone-Initialized用hone has not experienced a
connection close since the hardware reset or since it was powered on.
</LI></DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I can eat fifty eggs." "Nobody can eat fifty eggs."</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Jbrittain@ci.hickory.nc.us
href="mailto:Jbrittain@ci.hickory.nc.us">Jeff Brittain</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, June 20, 2006 11:43
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] Phone resets after
upgrade</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=222012314-20062006>We
recently upgraded to CCM 4.1(3)sr3a. We have 2 phones (that we know
about!) that reset multiple times each day and drop the call. One is a
7960 and one is a 7940. We have talked to Cisco TAC multiple times, but
are still having the same problem. They both have multiple lines, but a
lot of the other phones that work normally do as well! We have applied
the TAC recommended patches on CCM and the phones (firmware), we've capture
packets and sent the data to them for analysis, etc. These users
are getting very frustrated since they never know when the phone will
reset. It seems to always be while the phone is active (during a
call). We have moved the phones into a different powered switch,
deleted them and added them back, replaced the 7940 phone itself - but, it is
still happening. I'm glad it's only 2 phones, but
why??</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=222012314-20062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=222012314-20062006>Does
anyone have any ideas before these users become
violent!!??</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=222012314-20062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=222012314-20062006>Thanks.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=222012314-20062006></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=222012314-20062006>Jeff
Brittain</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=222012314-20062006>City
of Hickory, NC</SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"><FONT face=Arial color=#0000ff
size=2></FONT> </BLOCKQUOTE>
<P>
<HR>
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