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<TITLE>Problems Changing Exchange Partner server in Unity 4.0.4 SR1</TITLE>
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<P><FONT SIZE=2 FACE="Arial">We have installed a new Exchange 2003 SP2 server (SRV2) on Windows 2003 R2. Unity currently points at our old Exchange 2000 (SRV1). Utilizing the steps in this document: </FONT><A HREF="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_upgrade_guides_chapter09186a0080205a8b.html#wp1359133"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_upgrade_guides_chapter09186a0080205a8b.html#wp1359133</FONT></U></A></P>
<P><FONT SIZE=2 FACE="Arial">We've run the Dbwalker, Dirt, Permissions wizard and followed the steps to specify a different Exchange server as the Unity partner. All accounts have the correct permissions(verified several times). Pilot accounts moved to the new exchange server are able to get voicemail. The problem is when we ran the Cisco Unity Message Store Configuration Wizard, it was going smoothly until we got to the step to "Select Mailbox Location". You make your selection to the new Exchange, click next and the wizard completely disappears and doesn't appear to finish. The partner exchange server in the Unity registry still points at the old SRV1. We followed the same procedure at our other locations with no problems. Reboots on the new Exchange and Unity have been done per the document.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Any thoughts as to what is happening would be great.</FONT>
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<P><FONT COLOR="#008080" SIZE=2 FACE="Tahoma">John Kienzle</FONT>
<BR><FONT COLOR="#008080" SIZE=2 FACE="Tahoma">Western Gas Resources</FONT>
<BR><FONT COLOR="#008080" SIZE=2 FACE="Tahoma">Field Support Analyst, Gillette</FONT>
<BR><FONT COLOR="#008080" SIZE=1 FACE="Times New Roman">Phone (307) 685-5870</FONT>
<BR><FONT COLOR="#008080" SIZE=1 FACE="Times New Roman">Cell (307) 680-1746</FONT>
<BR><FONT COLOR="#008080" SIZE=2 FACE="Tahoma">jkienzle@westerngas.com</FONT>
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