<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">That is the first thing to try. If restarts persist after that, then we'll need to get you onto an engineering special image of 1.2.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>/Wes</DIV><DIV><BR><DIV><DIV>On Jul 12, 2006, at 11:10 AM, Lelio Fulgenzi wrote:</DIV><BR class="Apple-interchange-newline"><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV><FONT face="Arial" size="2"><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 16.02px; ">Thanks - I'll bet that's what's happening. The bug mentions the workaround is specifically for voicemail integrations, do you think we could apply the workaround?</SPAN></FONT></DIV><DIV> </DIV><DIV>--------------------------------------------------------------------------------<BR>Lelio Fulgenzi, B.A.<BR>Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<SPAN class="Apple-converted-space"> </SPAN><BR>"I can eat fifty eggs." "Nobody can eat fifty eggs."</DIV><BLOCKQUOTE dir="ltr" style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"><DIV style="FONT: 10pt arial; font-family: arial; font-size: 13.3333px; "><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; ">----- Original Message -----</SPAN></DIV><DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black; font-family: arial; font-size: 13.3333px; "><B style="font-family: arial; font-size: 13.3333px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; font-weight: bold; ">From:</SPAN></B><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "> </SPAN><A title="wsisk@cisco.com" href="mailto:wsisk@cisco.com"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-family: arial; font-size: 13.3333px; -khtml-text-decorations-in-effect: underline; ">Wes Sisk</SPAN></A><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "></SPAN></DIV><DIV style="FONT: 10pt arial; font-family: arial; font-size: 13.3333px; "><B style="font-family: arial; font-size: 13.3333px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; font-weight: bold; ">To:</SPAN></B><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "> </SPAN><A title="lelio@uoguelph.ca" href="mailto:lelio@uoguelph.ca"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-family: arial; font-size: 13.3333px; -khtml-text-decorations-in-effect: underline; ">Lelio Fulgenzi</SPAN></A><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "></SPAN></DIV><DIV style="FONT: 10pt arial; font-family: arial; font-size: 13.3333px; "><B style="font-family: arial; font-size: 13.3333px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; font-weight: bold; ">Cc:</SPAN></B><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "> </SPAN><A title="cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net"><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-family: arial; font-size: 13.3333px; -khtml-text-decorations-in-effect: underline; ">Cisco Voip</SPAN></A><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "></SPAN></DIV><DIV style="FONT: 10pt arial; font-family: arial; font-size: 13.3333px; "><B style="font-family: arial; font-size: 13.3333px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; font-weight: bold; ">Sent:</SPAN></B><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "> Wednesday, July 12, 2006 9:48 AM</SPAN></DIV><DIV style="FONT: 10pt arial; font-family: arial; font-size: 13.3333px; "><B style="font-family: arial; font-size: 13.3333px; font-weight: bold; "><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; font-weight: bold; ">Subject:</SPAN></B><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13.3333px; "> Re: [cisco-voip] VG248 constantly rebooting</SPAN></DIV><DIV><BR></DIV>Voicemail really has nothing to do with it.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>It's more the race condition that occurs between the digital and analog signaling legs.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>consider this case:</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>call is connected between ipphone user and vg248 analog phone user</DIV><DIV>ipphone user hangs up. CM tells vg248 to go onhook. CM immediately expects that port to be idle. However, on the analog side the vg248 has to drop loop current or do polarity reversal for up to 200msec to indicate disconnect supervision. In this 200msec window CM sees the vg248 port as idle and can attempt to send another call. When this happens several times the vg248 seems to roll over.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>It's been mostly noted in voicemail deployments as those tend to use linear hunting (first available starting from first port). If you have any such hunt groups that receive high call volume you could be encountering this issue.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>/Wes</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><DIV>On Jul 11, 2006, at 7:43 PM, Lelio Fulgenzi wrote:</DIV><BR class="Apple-interchange-newline"><SPAN class="Apple-style-span" style="WORD-SPACING: 0px; FONT: 18px Helvetica; TEXT-TRANSFORM: none; COLOR: rgb(0,0,0); TEXT-INDENT: 0px; WHITE-SPACE: normal; LETTER-SPACING: normal; BORDER-COLLAPSE: separate; border-spacing: 0px 0px; khtml-text-decorations-in-effect: none; apple-text-size-adjust: auto; orphans: 2; widows: 2"><DIV><FONT face="Arial" size="2"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px; FONT-FAMILY: Arial"><SPAN class="Apple-style-span" style="font-family: Arial; font-size: 16px; ">Thanks Wes. Our VG248 is not connected to a voicemail system, do you think that we might still be affected?</SPAN></SPAN></FONT></DIV><DIV> </DIV><DIV>--------------------------------------------------------------------------------<BR>Lelio Fulgenzi, B.A.<BR>Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<SPAN class="Apple-converted-space"> </SPAN><BR>"I can eat fifty eggs." "Nobody can eat fifty eggs."</DIV><BLOCKQUOTE dir="ltr" style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"><DIV style="FONT: 13px arial; font-family: arial; font-size: 13px; "><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; ">----- Original Message -----</SPAN></SPAN></DIV><DIV style="BACKGROUND: #e4e4e4; FONT: 13px arial; font-color: black; font-family: arial; font-size: 13px; "><B style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; font-weight: bold; ">From:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; "> </SPAN></SPAN><A title="wsisk@cisco.com" href="mailto:wsisk@cisco.com"><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; COLOR: rgb(0,0,238); FONT-FAMILY: arial; khtml-text-decorations-in-effect: underline; -khtml-text-decorations-in-effect: underline; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-family: arial; font-size: 13px; -khtml-text-decorations-in-effect: underline; ">Wes Sisk</SPAN></SPAN></A><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"></SPAN></DIV><DIV style="FONT: 13px arial; font-family: arial; font-size: 13px; "><B style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; font-weight: bold; ">To:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; "> </SPAN></SPAN><A title="lelio@uoguelph.ca" href="mailto:lelio@uoguelph.ca"><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; COLOR: rgb(0,0,238); FONT-FAMILY: arial; khtml-text-decorations-in-effect: underline; -khtml-text-decorations-in-effect: underline; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-family: arial; font-size: 13px; -khtml-text-decorations-in-effect: underline; ">Lelio Fulgenzi</SPAN></SPAN></A><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"></SPAN></DIV><DIV style="FONT: 13px arial; font-family: arial; font-size: 13px; "><B style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; font-weight: bold; ">Cc:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; "> </SPAN></SPAN><A title="cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net"><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; COLOR: rgb(0,0,238); FONT-FAMILY: arial; khtml-text-decorations-in-effect: underline; -khtml-text-decorations-in-effect: underline; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); font-family: arial; font-size: 13px; -khtml-text-decorations-in-effect: underline; ">cisco-voip@puck.nether.net</SPAN></SPAN></A><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"></SPAN></DIV><DIV style="FONT: 13px arial; font-family: arial; font-size: 13px; "><B style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; font-weight: bold; ">Sent:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; "> Tuesday, July 11, 2006 7:31 PM</SPAN></SPAN></DIV><DIV style="FONT: 13px arial; font-family: arial; font-size: 13px; "><B style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="FONT-WEIGHT: bold; FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; font-weight: bold; ">Subject:</SPAN></SPAN></B><SPAN class="Apple-style-span" style="FONT-SIZE: 13px; FONT-FAMILY: arial"><SPAN class="Apple-style-span" style="font-family: arial; font-size: 13px; "> Re: [cisco-voip] VG248 constantly rebooting</SPAN></SPAN></DIV><DIV><BR></DIV>what sort of call volume are you running through that one? there is an issue with resource utilization in all 1.3(1) code where a busy system will reboot CSCsa68044. mostly observed when calls are delivered in rapid succession to the same port on the vg248.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>otherwise, vg248 only generates a 'cold boot' snmp trap. syslog contains all the same things as the event viewer.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>/Wes</DIV><DIV><BR><DIV><DIV>On Jul 11, 2006, at 10:19 AM, Lelio Fulgenzi wrote:</DIV><BR class="Apple-interchange-newline"><DIV><FONT size="2"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">We are having a problem where one of our VG248s is sometimes constantly, sometimes occassionaly rebooting. We have replaced it twice and have swapped the UPS but troubles still persist.</SPAN></SPAN></FONT></DIV><DIV><FONT size="2"></FONT> </DIV><DIV><FONT size="2"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">The logs don't show much and we're not sure what the problem might be. We're guessing it's one of the devices attached to the switch and we have a few leads, but I'm wondering if anyone out there has run into a problem where a device was causing the unit to reload. We have another VG248 with the same code and types of devices plugged into the same UPS so we're pretty sure it's an end device.</SPAN></SPAN></FONT></DIV><DIV><FONT size="2"></FONT> </DIV><DIV><FONT size="2"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">Also, is there any extra information contained in the SNMP traps and SYSLOG?</SPAN></SPAN></FONT></DIV><DIV><FONT size="2"></FONT> </DIV><DIV><FONT size="2"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">What was curious, and what we are investigating are three ports that register off-hook but the status says call ended on the next screen.</SPAN></SPAN></FONT></DIV><DIV> </DIV><DIV><FONT size="2"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">--------------------------------------------------------------------------------</SPAN></SPAN><BR style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">Lelio Fulgenzi, B.A.</SPAN></SPAN><BR style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1</SPAN></SPAN><BR style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)</SPAN></SPAN><BR style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ </SPAN></SPAN><BR style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="FONT-SIZE: 16px"><SPAN class="Apple-style-span" style="font-size: 16px; ">"I can eat fifty eggs." "Nobody can eat fifty eggs."</SPAN></SPAN></FONT></DIV><DIV style="MARGIN: 0px">_______________________________________________</DIV><DIV style="MARGIN: 0px">cisco-voip mailing list</DIV><DIV style="MARGIN: 0px"><A href="mailto:cisco-voip@puck.nether.net"><SPAN class="Apple-style-span" style="COLOR: rgb(0,0,238); khtml-text-decorations-in-effect: underline; -khtml-text-decorations-in-effect: underline; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); -khtml-text-decorations-in-effect: underline; ">cisco-voip@puck.nether.net</SPAN></SPAN></A></DIV><DIV style="MARGIN: 0px"><A href="https://puck.nether.net/mailman/listinfo/cisco-voip"><SPAN class="Apple-style-span" style="COLOR: rgb(0,0,238); khtml-text-decorations-in-effect: underline; -khtml-text-decorations-in-effect: underline; "><SPAN class="Apple-style-span" style="color: rgb(0, 0, 238); -khtml-text-decorations-in-effect: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</SPAN></SPAN></A></DIV></DIV><BR></DIV></BLOCKQUOTE><BR class="Apple-interchange-newline"></SPAN></DIV><BR></DIV></BLOCKQUOTE><BR class="Apple-interchange-newline"></SPAN></DIV><BR></DIV></BODY></HTML>