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<DIV><FONT size=2>Can you tell us if you can forward non-primary lines in
v5</FONT></DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"I can eat fifty eggs." "Nobody can eat fifty eggs."</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rratliff@cisco.com href="mailto:rratliff@cisco.com">Ryan Ratliff</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">Lelio Fulgenzi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=sumdingwong@gmail.com
href="mailto:sumdingwong@gmail.com">Sum Ding Wong</A> ; <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, July 13, 2006 1:23
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Incompatibility
Issues</DIV>
<DIV><BR></DIV>I was originally going to put in my earlier email a wish for a
smart <BR>ordering tool that would detect if you were ordering software
that <BR>did not go with your hardware but it would only help in the
case that <BR>you order everything at the same time.<BR><BR>Looking at
the dynamic configuration tool the descriptions for the CM <BR>software
looks pretty good. Each CM part number says exactly the <BR>server
it is supposed to go with. Of course this doesn't mean the
<BR>person doing the ordering will know to look at this.<BR><BR>The reason we
can't post ISOs any more is due to MS licensing <BR>restrictions.
The BU started really cracking down on this about the <BR>time 2000.4.1
came out.<BR><BR>If you can get your hands on 5.0 you'll love it.
I did an install <BR>yesterday (5.0.4) and it's one DVD, run though the
OS config and <BR>everything is done for you. Of course you can't
even activate the <BR>CCM service without a license but the install is
easy :)<BR><BR>I remember back when Unity connections was in development one
of the <BR>BU guys was bragging that you'd be able to reinstall Unity
over lunch <BR>it was so easy.<BR><BR>-Ryan<BR><BR>On Jul 13, 2006, at
1:15 PM, Lelio Fulgenzi wrote:<BR><BR>I think the best thing is to communicate
your frustrations to your <BR>manager and/or the person who signs the
cheques. They can then <BR>communicate to the account manager who then
might do something.<BR><BR>Us lowly administrators have little to no pull -
same as TAC.
;)<BR><BR>------------------------------------------------------------------------
<BR>--------<BR>Lelio Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of
Guelph * Guelph, Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<BR>"I
can eat fifty eggs." "Nobody can eat fifty eggs."<BR>----- Original Message
-----<BR>From: Sum Ding Wong<BR>To: Ryan Ratliff<BR>Cc: <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR>Sent:
Thursday, July 13, 2006 1:12 PM<BR>Subject: Re: [cisco-voip] Incompatibility
Issues<BR><BR>This is exactly my point. It is too complicated. Our sales
staff<BR>didn't order the right part. We almost need to hire someone full
time<BR>just to keep up with Cisco's release, EOL cycles ... for both
hardware<BR>and software ... and monitor the compatibility matrix. Its
crazy.<BR><BR>Our sales people have to piece these cryptic part numbers
together to<BR>try to get us the right stuff. Here's our cycle. We order
servers and<BR>software...and they're wrong somehow. Then, we talk to someone
at<BR>Cisco and they say "Oh yeah, you should have ordered _______. Now
we<BR>need to do an RMA and send back the CDs you just recieved. I'm
sorry<BR>"you" screwed up on your order." All this does is waste our time.
Then<BR>we finally get the right combination. We sell the combination a
couple<BR>times, then it is EOL. Then we start the cycle all over
again.<BR><BR>Why can't Cisco just post those OS software on the web for
registered<BR>users? Or at least allow the TAC engineers to post it. The OS
software<BR>will not install if you do not have cisco hardware.<BR><BR>Unity
connection is the best software release I have seen from Cisco<BR>....
probably ever. The software is available for download with a<BR>limited
license. (I can test it to see if I like) If you want to use<BR>the full
version, you buy licenses. CCM5.0 seems to be on that track,<BR>but I don't
know because I can't get it from anywhere without<BR>purchasing it. I really
don't want to purchase it because it is<BR>probably not compatible with
something.<BR><BR>I know you TAC engineers do the best you can and probably
have more<BR>complaints regarding this issue than I do. Simply because you
have to<BR>deal with people like me and you are the last man on the long
chain. I<BR>don't want you to think this is directed at you. I just want you
to<BR>forward this on to someone that might be able to help.<BR><BR><BR>Others
on this list. If you have a problem with this...speak up. They<BR>will not
change anything if I am the only one
complaining.<BR><BR>Thanks.<BR><BR><BR><BR>On 7/13/06, Ryan Ratliff <<A
href="mailto:rratliff@cisco.com">rratliff@cisco.com</A>>
wrote:<BR> > I feel your pain, we see many, many cases come in with
people who got<BR> > the wrong software. Unfortunately most of
the time it's because they<BR> > ordered the wrong software to go with
the hardware (not saying this<BR> > is what happened in your
case).<BR> ><BR> > When you buy an MCS server you don't get
the OS. The CallManager<BR> > software is what comes with the
OS. This means when ordering your CM<BR> > software you have to
keep in mind the server it is destined for.<BR> > For example the
MCS-7825-I1-IPC server requires CM4.1-K9-7825-I2<BR> > (until the
7825-I1 was replaced by the I2 the CM part also had I1).<BR> > If you
buy CM4.1-K9-7835I1-1 then you aren't going to get the OS<BR> >
2000.4.1 CDs.<BR> ><BR> > This happens all the time and it
causes nothing but frustration for<BR> > the customer and the TAC
engineer they inevitably end up talking to<BR> > because we can't do
anything about it. We recently got the ability<BR> > to RMA CDs
but we can only do this if you ordered the right product<BR> > and
received the wrong disks. If you ordered the wrong thing
then<BR> > TAC can't help you and you need to call customer
service.<BR> ><BR> > -Ryan<BR> ><BR> > On Jul
13, 2006, at 12:11 PM, Sum Ding Wong wrote:<BR> ><BR> > Can
anyone relate?<BR> ><BR> > We just received our order for a
MCS-7825-I1-IPC server and Call<BR> > Manager 4.1.3 software bundle to
go with it. The OS version that was<BR> > shipped with the CCM
software is version 2000.2.7a which is not<BR> > compatible with the
MCS-7825-I1-IPC server. I need version <BR>2000.4.1 or<BR> >
later.<BR> ><BR> > I am beginning to hate Cisco over software
incompatibility issues. I<BR> > have not had one install this year
where I did not have<BR> > incompatibility issues with
software/hardware or software versions.<BR> > TAC engineers can not
send out media or make it available for<BR> > download. They just
forward me to the PUT tool. The PUT tool is no<BR> > help, because I
do not have a SASU contract yet. Our vendor can't <BR>help<BR> >
because they cannot get the OS version
individually.<BR> ><BR> > I keep hearing that things will get
better with ver 5.0 …. But I do<BR> > not seeing a light at the end of
this long tunnel.<BR> ><BR> > There are too many IPT vendors
for Cisco to make things this<BR> > complicated. Nortel, Avaya, Mitel
... the list goes on. Open source<BR> > IPT is building steam. Even
Microsoft has anounced an interest. I<BR> > think Cisco could be the
next SUN if they do not change their<BR> > practices. I think they
could be giving software away just to sell<BR> > hardware. Don't get
me wrong, I think Cisco's IPT product is the best<BR> > but so is
Solaris.<BR> ><BR> > - Why does Cisco not allow downloads for
the full OS versions for <BR>IPT?<BR> > - Why is it impossible
to get a demo for CCM 5.0?<BR> > - Why is the Compatability matrix
such a mess?<BR> ><BR> > --<BR> >
Ding<BR> ><BR> > "I feel more like I do now than I did a while
ago"<BR> ><BR> >
_______________________________________________<BR> > cisco-voip
mailing list<BR> > <A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR> >
<A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR> ><BR> ><BR><BR><BR>--
<BR>Sum Ding Wong<BR><BR>"I feel more like I do now than I did a while
ago"<BR><BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</A><BR><BR><BR><BR><BR></BLOCKQUOTE></BODY></HTML>